Troubleshoot Samsara AI Multicam Hub by LED State

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Written by Charissa F.
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Requires one of the following licenses:

Use this guide when you can see the Samsara AI Multicam Hub and its LED.

AHD4_FRONTMAIN_HIGH_LED_32.png

For health status and definitions from the Samsara dashboard (Healthy, Needs Attention, Data Pending), see External Camera Device Health: Definitions and Troubleshooting (or the Camera Health report in your organization's help center). That report is based on connectivity and recording uptime over recent trip activity. This topic covers troubleshooting steps you can take at the device based on the LED you observe.

Supported devices: Samsara AI Multicam. AHD1 may have different LED behavior; use dashboard health status and your product documentation for AHD1.

Use the LED to Choose an Action

Check the dash cam LED, then find the matching row in the table below. Perform the recommended action for that state.

LED state What it Means Recommended Action
gateway-health-indicator-healthy.png Solid green Device is powered and operating normally; connection to the Vehicle Gateway (VG) is good. No action required. If the External Camera Device Helath report still shows Needs Attention, check the health reason (e.g., low uptime, low connectivity, obstruction) and follow the report's recommended action.
gateway-health-indicator-needs-attention.png Solid red Device has a fault or is not communicating correctly with the VG.

  1. Confirm the cable from the dash cam to the VG is fully seated and secure.
  2. Confirm the VG has power and cellular connectivity; see Troubleshoot by VG LED State.
  3. If the LED stays red, power off the VG for at least 15 minutes, then reconnect.
gateway-health-indicator-monitor.png Blinking orange Device is booting, updating, or attempting to connect. Wait a few minutes. If it does not change to solid green, disconnect and reconnect the cable to the VG and confirm the VG is powered and online.
gateway-health-indicator-blue.png Blinking blue Device is in setup or pairing mode, or connectivity is partial. Ensure the device is activated in the Samsara dashboard and the VG is connected to the cloud. If the LED does not turn solid green after a short drive, check VG power and cellular reception.
No LED (off) Device is not receiving power from the VG.

  1. Check the cable connection between the dash cam and the VG; reseat the connector firmly.
  2. Confirm the VG is powered (check the VG LED and vehicle ignition/power).
  3. Try a different USB port on the VG if available.

Note

LED behavior and colors can vary by hardware revision. If your LED does not match the table or the issue continues after you follow the steps, see Report an Issue or contact Support with the exact LED pattern (solid or blinking, color) and the health status shown in the External Camera Device Health report.

If the Samsara Dashboard Shows Needs Attention

When the report shows Needs Attention with a reason (for example, low uptime, low connectivity, media input not connected, or outward camera obstruction):

  1. Check the dash cam LED and follow the action for that state above.
  2. Perform the report's recommended action. For example, ensure the camera is properly connected and installed, remove obstructions from the outward-facing camera, or verify media inputs (Samsara AI Multicam only).

After you take action, allow time for new trip activity so the report can recalculate health. If the status does not improve, contact Support and provide the health reason and the LED state you observed.

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