Supported devices: AHD1, AIM4
When reviewing the External Camera Device Health Report for device status, use the following table to understand health definitions and recommended troubleshooting steps. The report calculates health based on device connectivity and recording uptime during recent trip activity.
Use the following table to review external camera health statuses, understand what each status means, and follow troubleshooting steps when issues require action.
|
Device Health Status |
Health Reason |
Description |
Recommended Action |
|---|---|---|---|
|
|
Healthy |
The device is not experiencing any health issues. |
No action required. |
|
|
Device has low uptime |
The device has been recording for less than 97% of the expected recording time. |
Check that the device is well connected and that the camera is properly installed. |
|
|
Device has low connectivity |
The device has been connected for less than 97% of trips total time. |
Check the device's connection and verify correct installation. |
|
|
Media inputs have low connectivity |
Media inputs connected to the device have uptime below 97%. (AIM4 only) |
Ensure the camera is properly connected to the device. |
|
|
Media input is not connected |
The media input has not been reported as connected within the last 30 days. (AIM4 only) |
None (status only visible in AIM4 drop-down). |
|
|
Outward Camera Obstruction |
The outward-facing camera does not have a clear view of the road. Video quality and AI detection may be impacted. |
Remove obstruction and test dash cam positioning. |
|
|
Recording Time Required |
The dash cam cannot have health status calculated because in the last 30 days, the camera has not been in a recording situation. |
No action required. |
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