Supported devices: AHD1, Samsara AI Multicam
When reviewing the External Camera Device Health Report for device status, use the following table to understand health definitions and recommended troubleshooting steps. The report calculates health based on device connectivity and recording uptime during recent trip activity.
Use the following table to review external camera health statuses, understand what each status means, and follow troubleshooting steps when issues require action.
|
Device Health Status |
Health Reason |
Description |
Recommended Action |
|---|---|---|---|
|
|
Healthy |
The device is not experiencing any health issues. |
No action required. |
|
|
Device has low uptime |
The device has been recording for less than 97% of the expected recording time. |
Check that the device is well connected and that the camera is properly installed. If the installation looks correct, drive the vehicle for at least 5 minutes at speeds above 5 mph to generate new trip activity, then review the updated health status. |
|
|
Device has low connectivity |
The device has been connected for less than 97% of trips total time. |
Check the device connection and verify correct installation. Confirm the Vehicle Gateway (VG) is powered and connected to the vehicle diagnostic port, and that cables between the VG and camera are firmly seated. |
|
|
Media inputs have low connectivity |
Media inputs connected to the device have uptime below 97%. (Samsara AI Multicam only) |
Ensure the camera is properly connected to the device. If you use external camera interfaces, check multiplexer or multicam module power and harness connections. |
|
|
Media input is not connected |
The media input has not been reported as connected within the last 30 days. (Samsara AI Multicam only) |
None (status only visible in the Samsara AI Multicam list). If the camera should be in use, check cables and power to confirm whether the input is intentionally unused or needs repair. |
|
|
Outward Camera Obstruction |
The outward-facing camera does not have a clear view of the road. Video quality and AI detection may be impacted. |
Remove obstruction and test dash cam positioning. |
|
|
Recording Time Required |
The dash cam cannot have health status calculated because in the last 30 days, the camera has not been in a recording situation. |
No action required. If the camera should be active, confirm it is connected to the Vehicle Gateway and drive the vehicle for at least 5 minutes at speeds above 5 mph so the system can detect the camera and start calculating health. |
When the report shows Needs Attention with a reason (for example, low uptime, low connectivity, media input not connected, or outward camera obstruction), use both:
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The health definitions table above for the recommended action that matches the health reason.
-
The Samsara AI Multicam LED table when the device is a Samsara AI Multicam, to confirm power, boot, and VG connection at the vehicle.
After you take action, allow time for new trip activity so the report can recalculate health. If the status does not improve, contact Support and provide the health reason and the LED state you observed.
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