To permanently remove all associated data, including any dash cam data, you can delete the gateway from the Samsara dashboard. After the vehicle is deleted, it will reside in Assets. If you delete a vehicle from your Assets ( Overview ( ) > Assets > more actions menu ( ...) > Settings > Delete Vehicle), all vehicle data will be permanently removed from reports. Typically it is preferred to delete all vehicle and assets that are no longer collecting data, as it can add up to excess in assets in your asset list.
Gateway deactivation is recommended if you would like to maintain data associated with a vehicle, such as if you plan to replace or move a gateway from one vehicle to another. If you prefer to deactivate a gateway, which ends the data flow between the device and the vehicle it was paired to but maintains all the data associated with the vehicle, see Manage Your Gateways.
Warning
Vehicles with HOS data cannot be deleted.
To remove a vehicle from your organization:
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Select the Settings icon (
) at the bottom of your Fleet menu to view dashboard settings.
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Select Devices.
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Locate the gateway that you'd like to remove, select the more actions menu ( ... ) > Settings.
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At the bottom of the settings dialog, select Delete Device.
Note
You cannot delete vehicles that have associated HOS data. The Delete Device button is grayed out for vehicles with associated HOS data.
Comments
10 comments
How can I remove HOS from a vehicle, so the vehicle can be deleted? For example, we sold the vehicle, and it is no longer in our fleet.
Hi Benjamin- Thanks for reaching out. For compliance reasons, a motor carrier must retain ELD RODS data and supporting documents for six months. For more information, please see the FMCSA website. Thank you!
We don't follow HOS and have it disabled and I still cannot delete a vehicle.
So is it correct that we can delete the HOS data after 6 months?
How can we turn it off? For privacy reason we should not be viewing the driver who is a stranger?
How does it work if we sell the vehicle? Can we disconnect it and remove it?
Hi Marc,
Thank you for reaching out. Yes, it's correct. HOS Data prior to the past 6-month period can be deleted if you submit a Support request to have the setting enabled under the Data Retention settings on your cloud.
Please refer to this article for more information on Samsara's "Customizable Data Retention Settings".
Kind regards,
Samsara Product Team
Hi Martha,
If you sell the vehicle, you can remove the hardware and delete the gateway as described on the page above.
If you prefer to keep the data, please refer to the page Deactivate Gateways.
Thank You.
Hi Martha,
For a driver that is no longer working for the company.
1. You can delete , if you no longer need the data using the page above.
or
2. You can de-activate, if you need the data . Please follow instructions on the page Deactivate Gateways. .
Hi Jeff,
I'm sorry for not getting back to you sooner.
Please submit a support ticket for your issue, our support team should be able to help you with deleting the device.
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