Samsara has enhanced our ELD Diagnostics and Malfunctions experience to streamline the troubleshooting and resolution process for drivers. In the Samsara Driver App, drivers will see a banner next to their HOS clocks when there is an active diagnostic or malfunction event. They can tap on the banner to access more details about why the event occurred and the steps needed to resolve the issue.
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Driver sees a banner next to the HOS clocks indicating an active diagnostic or malfunction event.
An active diagnostic or malfunction event has been detected by the system. The event may occur due to an ELD hardware issue, connectivity problems, or data inconsistencies.
Instruct the driver to follow these steps to resolve the issue:
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Tap on the banner displayed next to the HOS clocks in the Samsara Driver App.
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Review the detailed information provided about the diagnostic or malfunction event.
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Follow the on-screen instructions to address the issue.
This may involve checking the ELD hardware, ensuring proper connectivity, or updating required information. For more information about specific event types and corresponding troubleshooting steps, see Malfunction and Diagnostic Events.
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If the issue persists, contact Samsara Support for further assistance.
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