When a driver encounters an Incorrect Credentials error while signing into the Samsara Driver App, follow these steps to identify and resolve the issue.
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Drivers receive an
Incorrect Credentialserror on the login screen. -
Despite re-entering credentials, access is denied.
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Drivers are confident their inputs are correct but still cannot log in.
The Incorrect Credentials error typically arises from one or more of the following:
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Case Sensitivity Issues: Both the Fleet ID and username are case-sensitive. Any deviation from the exact format in the dashboard will cause the error.
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Password Mismatch: The entered password may not match the one set in the system.
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Typos or Input Errors: Drivers might unintentionally mistype their credentials.
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Account Configuration Errors: Rarely, system-level misconfigurations might lead to credential validation failures.
To resolve the Incorrect Credentials error, proceed as follows:
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Verify inputs.
Obtain a screenshot of the Driver App Sign-in Screen showing the Fleet ID and Username being entered. Compare the Fleet ID and Username to their entries in the system dashboard. Ensure they match exactly, including case sensitivity and spacing.
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Test with a simple password.
If the Fleet ID and Username are correct, reset the driver's password in the dashboard. Use a simple password (e.g.,
123orabc) temporarily for troubleshooting purposes. -
Attempt login again.
Instruct the driver to re-enter the credentials carefully, using the verified Fleet ID, Username, and temporary password. Observe whether the issue persists.
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Next steps if the issue persists: Confirm the account is not locked or disabled. If possible, test login on a different device to rule out app or device-specific issues. Check for any updates or outages that might affect login functionality.
By carefully verifying credentials and simplifying the password, most cases of the "Incorrect Credentials" error can be resolved efficiently. For unresolved cases, escalate to technical support with screenshots and a detailed description of the troubleshooting steps performed.
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