When a driver is unable to sign into the Samsara Driver App, the issue typically falls into one of two categories: incorrect login credentials or internet connectivity problems. Use the steps below to confirm the root cause and help the driver regain access.
If a driver sees an Incorrect sign-in info error while signing into the Samsara Driver App, it can be caused by issues with input errors, typos, or password mismatch. Follow these steps to identify and resolve the issue:
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Confirm troubleshooting steps: Have drivers follow the steps to troubleshoot incorrect sign in info.
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Verify credentials with a screenshot: Request a screenshot of the Samsara Driver App showing the Fleet ID and username the driver is using.
Confirm these values match exactly what you see in the dashboard. Both fields are case-sensitive, and screenshots help identify typos, spacing issues, or incorrect characters.
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Test with a simpler password: If the driver's credentials are correct but they still cannot log in, reset their password to something simple, such as
123orabc. Then ask the driver to try logging in again.After a successful login, the driver can update their password to something secure.
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Confirm account configurations: Verify that the driver's account is not locked or disabled.
If possible, test their login on a different device to rule out app or device-specific issues.
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Reinstall the app: Reinstalling the app helps rule out problems related to saved data or cached credentials.
Ensure the driver has an internet connection before asking them to uninstall and reinstall.
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Contact Samsara Support: If a driver continues having issues, please contact technical support. Include screenshots and a detailed description of the troubleshooting steps you have already tried.
If a driver sees a Connectivity Error while signing into the Samsara Driver App, it typically means the device is unable to connect to the internet.
First, have the driver follow the steps to troubleshoot connectivity issues when signing in.
If a driver continues having issues, please contact technical support. Include screenshots and a detailed description of the troubleshooting steps you have already tried.
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