If there is a delay in viewing Driver Vehicle Inspection Reports (DVIR) or documents in the Samsara dashboard, follow these steps to diagnose and resolve the issue effectively.
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DVIR or documents are not appearing in the Samsara dashboard after submission.
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Submission status in the Samsara Driver App shows pending or incomplete.
The most common causes of delays include:
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The Samsara Driver App was not connected to the internet during submission.
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The driver closed the app before the DVIR or document showed a successfully submitted status.
Follow these steps to address the issue:
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Ask the driver to verify that the Samsara Driver App shows a Submitted status for the DVIR or document. If not, ensure the driver resubmits the form.
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Confirm the driver app is connected to the internet.
Without internet connectivity, submissions cannot reach the dashboard.
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Advise drivers not to close the app until the DVIR or document status shows Successfully Submitted.
Prematurely closing the app can disrupt the submission process.
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If the issue persists, contact Samsara support for further assistance with troubleshooting.
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