Follow the steps below to resolve connectivity errors in the Samsara Driver App.
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The driver sees a connectivity error in the Samsara Driver App.
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Messages cannot be sent or received via the Samsara Driver App.
This issue may occur due to poor cellular connectivity or the driver’s device not being connected to a reliable internet source.
To resolve connectivity errors, ensure that the driver’s device is connected to the internet and troubleshoot using the steps below:
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Check if the driver is connected to the gateway hotspot. Even drivers who primarily use a cellular plan may need to use the hotspot in areas with poor cellular connectivity. Ensure the driver is equipped with the Wi-Fi hotspot name and password for backup use.
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Test internet connectivity by performing simple tasks:
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Have the driver send a message to dispatch via the Samsara Driver App and have dispatch send a message to the driver via the dashboard. Confirm if messages successfully go through both ways.
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If the driver has access to a mobile browser, ask them to perform an web search from a browser and verify if results load successfully.
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Sending an email can also confirm if the device has internet connectivity issues unrelated to the Samsara Driver App.
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If the issue persists, refer to the Internet Connectivity States and Best Practices.
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