Alerts and Prompts

You must certify your logs before reviewing any carrier edits. Carriers may suggest an edit to your logs. These edits are sent to you for review.

Uncertified log alerts will appear upon sign in and sign out if you forget to certify your logs.

Unassigned Hours alerts will appear if your selected vehicle has unassigned hours. After sign in, you can use the Samsara Driver App to claim these unassigned hours.

Diagnostic and malfunction errors are displayed on the Hours of Service screen. The following table describes the types of errors you might see on the Samsara Driver App and the steps to resolve them.

To view errors in the Samsara Driver App:

Duty status changes require location information for log entries. In cases where the Samsara Driver App cannot properly identify the location, you must manually add a location to avoid a violation at a roadside inspection or audit.

When you change your duty status without a manual or automatically detected location, the Samsara Driver App provides a notification about the missing location:

You can then choose from two options: You can proceed to set your duty status with a blank location, or you can choose to cancel and manually add the location before proceeding with duty status selection.

After you Save your location, Samsara will use it to identify your location in related logs.

To ensure uninterrupted vehicle data is available with your driving activities, Samsara continuously monitors data connections and alerts you to adverse events.

According to 4.6.1.2 (d) of the Canadian ELD Technical Standards, Samsara is required to inform drivers when ELD vehicle data is missing and how it impacts compliance. As a result, you will receive an alert banner in the Samsara Driver App dashboard when no ELD vehicle data is being received and can tap the alert banner for a more detailed explanation of the incomplete data risk.

If you try to change your duty status while you have a Limited ELD connection, the Samsara Driver App also displays a notification. In addition, the Personal Conveyance and Yard Move statuses are grayed out and not available for duty status change selection.

There are three main causes for a Limited ELD connection:

To resolve the Limited ELD connection, adjust the connection between the Vehicle Gateway and the vehicle. If the cause was the vehicle engine connection, after powering on the engine and restoring ELD connection, the banner will resolve itself within 1 minute. If the cause was network connectivity, banner should resolve within 10 seconds. If the alert persists after adjustment, contact Samsara Support or your fleet administrator. If you elect to continue without fixing the issue, you will receive a reminder alert of the Limited ELD connection when you change duty status.

If your fleet administrator has designated you as a driver who is exempt from use of an ELD, you will not be able to use HOS functionality while using the Samsara Driver App.

To keep you informed about HOS Configuration Changes, the Samsara Driver App notifies you when a fleet administrator changes your ELD policy. If your fleet administrator designates you as an ELD exempt driver, will see the following alert when you access the HoS tile:

Top: United States; Bottom: Canada

If you are not required to use an ELD, you can still use the Samsara Driver App for other features and avoid Hours of Service violation notifications.

To ensure uninterrupted vehicle data is available with your driving activities, Samsara continuously monitors data connections and alerts you to adverse events. You will receive an alert banner in the Samsara Driver App dashboard when you sign into the app without selecting a vehicle:

If you attempt to change Duty Status without first selecting a vehicle, you will be prompted again to alert you to the lack of vehicle assignment:

Tap OK to continue. To clear the alert, you must select a vehicle. If your vehicle is not available to select, contact Samsara Support or your fleet administrator.

When your fleet administrator changes your HOS configuration, the Samsara Driver App displays an alert to keep you informed on any policy changes. If you receive an alert, review the changes carefully and then click OK to dismiss them. If you have any questions about the configuration change, contact your fleet administrator.

To ensure accuracy in driver reporting, the Samsara Driver App prompts you to authenticate if you start driving your vehicle under the below conditions:

This prompt will remind you to sign into the vehicle:

While the vehicle is in motion, the OK button will be disabled. However, after the vehicle comes to a stop, you can dismiss the prompt and sign in.

If you take no action, the prompt will automatically dismiss itself in 5 seconds.

If there are multiple devices connected to the Vehicle Gateway, this prompt will appear on each device where someone has not logged in (while the Samsara Driver App is actively open).

For drivers in Canada, to help you avoid and address violations, the Samsara Driver App pushes notifications to your mobile device. For each notification, the app indicates the specific driving limit or rule in the notification header and provides additional information about the specific event in the notification body.

The app pushes notifications to your phone 30 minutes in advance of receiving a violation as long as you are in an on duty state (Driving, On Duty, Yard Move). When the violation occurs, the app pushes an additional notification to your phone.

The Samsara Driver App pushes notifications for the following events.