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Samsara Driver ID Token Troubleshooting

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Written by Charissa Fleischer
  • Updated

Samsara Driver ID tokens automatically sync with Samsara Vehicle Gateways (VGs). This enables automatic syncing of vehicle actions to the correct driver.

Screen_Shot_2019-09-02_at_3.40.25_PM.png

If you need to troubleshoot your Samsara Driver ID Token, follow the relevant steps for the observed issue.

Issue Observed

Troubleshooting Steps

Driver assignment does not populate on the dashboard

  1. Place the driver token directly on top of the VG.

  2. Verify whether the assignment populates on Fleet > Overview.

  3. Be sure the token is isolated and not close to any other tokens. The tokens connect via Bluetooth, so ensure that there are no other tokens in range.

  4. It can take up to two minutes for the associated driver to appear on the Samsara dashboard. The name will show in Fleet > Overview when you select a vehicle.

Driver assignment is incorrect

  1. Select the Settings icon ( gear icon ) at the bottom of your Fleet menu to view dashboard settings.

  2. Select Drivers > Driver ID.

  3. Ensure the token is isolated and not close to any other tokens. The tokens connect using Bluetooth, so ensure that there are no other tokens in range.

  4. Check to see if the incorrectly assigned driver is statically assigned to the vehicle in Settings > Drivers > Static Vehicle Assignment.

    If there is a static assignment for a driver that is not the driver with the token, set the static assignment to Unassigned.

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