You can view information on recent and historical orders and exchanges in the Samsara dashboard (your profile icon > Orders). To purchase a product from Samsara, you can contact your account executive or visit the Webstore (for more information regarding the Webstore, see Webstore Hardware and License Purchases).
You can manage any of the following transaction types:
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Returns: To initiate a return, contact Samsara Support from your dashboard (Help & Feedback (
) > Get Help > Contact Support). To check if you are eligible to make a return, see Samsara Hardware Warranty Items. -
Orders: To review Order Details such as shipping status and tracking numbers, see the Order History Report.
-
Exchanges: To view Exchange Details such as exchange status and return labels, see the Exchange History Report.
The Order History report displays the status of current and historical orders. You can use the report to find important information such as the order number and shipping destination.
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The following table describes the fields available in the Order History report:
|
Field |
Description |
|---|---|
|
Order Number |
The ID of the order |
|
Order Date |
Date the order was created |
|
Shipping |
The shipping destination |
|
Shipping Contact |
Shipping contact name or email |
|
Products |
Samsara models ordered |
|
Status |
The most recent status of your order:
|
The Order Details displays the transaction details of current and historical orders. You can export this information as a comma-separated (CSV) file of the transaction for your records (More Actions > Download CSV).
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After an order ships, you can Track Shipment to locate the delivery status details and shipping tracking number.
In the Items in Order list, you can See device serials and preview up to 10 serial IDs for each item ordered. For traceability, you can also select Download CSV to download a file of all serial IDs.
The Exchange History report displays the status of all historical orders for all Exchanges. You can use this report to find important exchange transaction details such as the exchange number and shipping information.
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The following table describes the fields available in the Exchange History report:
|
Field |
Description |
|---|---|
|
Exchange Number |
RTN- identifying order ID |
|
Date |
Date the exchange order was created |
|
Shipping |
City and state shipping destination |
|
Shipping Contact |
Shipping contact name or email |
|
Products |
Samsara models ordered |
|
Status |
The most recent status of your exchange order:
|
The Exchange Details displays the transaction details of current and historical exchanges. You can export this information as a CSV file of the transaction for your records (More Actions > Download CSV). You can also Print a Return Label from the Exchange Details report.
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After an exchange ships, you can Track Shipment to see a timestamped progress overview and details of the exchange request.
Below the progress overview is the Returning list and Receiving list from your exchange. You can See device serials to preview up to 10 serial IDs for each item exchanged. For traceability, click Download CSV for a file of all serials.
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