From the Samsara dashboard (Settings > Organization > Billing), you can monitor the status of your Samsara account including:
Note
Billing information is only available in the Samsara dashboard. To access Billing information, you must have a Billing or Full Admin role or a custom role with Billing permissions enabled. If you do not have the required role or permissions, contact a Billing or Full Admin in your organization to adjust your access. For more information on roles and permissions, see Administrative Roles.
The following table defines the possible states for your Samsara account.
|
State |
Description |
|---|---|
|
Current |
There are no outstanding invoices. |
|
Past Due |
One or more invoices are past due. If applicable, Samsara will display one of the following reasons:
|
|
Suspended |
The account is delinquent and suspended by Samsara Finance. |
To help you manage payments, you can view upcoming payments and manage payment information.
The Next Payment section displays the amount of your payment and the due date.
The Payment Method section displays the last four digits of your selected payment method and the expiration date. From this section you can also click Edit to update or add a new payment method.
View and save both current and past invoices. For more information, see View and Save Invoices.
From the License Summary, you can view the licenses associated with your account. For each active contract, the summary includes the number of licenses per license type.
Contracts displays all active contracts associated with your account. A contract is considered active if the the start date has passed, the end date is no more than six months in the past, and the renewal (if relevant) has not yet started.
For each contract, you can view the start date, end date, and term length. To view more detailed information about the licenses associated with the contract, select the contract.
When contracts are coming up for renewal (the contract end date is within 25 days), the contract details will display renewal alerts that indicate the contract expiration and any recommended actions. If you have an expired contract, related devices may be suspended in accordance with Samsara Terms of Service.
Depending on your specific contract, you will see a reminder banner 25 days before your contract ends along the top of your Samsara dashboard.. If your account has multiple expired or expiring soon contracts, the banner will display the alert for the nearest expiring contract.
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