Use the Event Resolution report to review coaching statuses for safety events and In-Cab Nudges™ (Alerts), if enabled, as they move through the coaching pipeline (Safety ( ) > Event Resolution). The Event Resolution report is divided into Events and Nudges. The Events report displays coaching statuses for safety events that surface in the Safety Overview. To review the effectiveness of your configured Nudges, see the In-Cab Nudges™ (Alerts) Report.
Note
Safety reports do not include safety events detected by AI beta detection (see AI Beta Feature Disclaimer for more information).
To help you monitor coaching progress, the report organizes coaching status by the following categories:
Category |
Status |
Definition |
---|---|---|
Unresolved |
|
Events requiring additional action. |
Resolved |
|
Events that have completed the coaching workflow. |
Dismissed |
Dismissed |
Events that have been dismissed by the coach that the coach determined needed no further action |
By default, coaching status metrics display Drivers as a Percentage for each status during the last 30 days. To modify the scope of the report, use the following view options:
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View metrics by event count: Select the View as: menu to alternate view (Percentage or Count).
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View by Drivers, Vehicles, or assigned Tags: Use the filters to the left to view by specific categories.
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Modify date range: Use the date selector at the top of the report to view a specific time period (up to one year at a time).
The report provides a summary of progress by status and coaching resolution behaviors:
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Event Status Breakdown: Donut graph of coaching progress of all status categories and percentage for each category during the last six months. Hover over a chart segment for total event counts in the category.
If you use Video Sharing, select the Event Sharing chart to view the coaching status data by events that have been shared with and viewed by drivers.
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Unresolved vs Resolved Events Over Time: Line chart trend of events in different parts of the coaching pipeline over time. Hover over the chart to view weekly metrics for dismissed, resolved, and unresolved events.
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Tag or Coach Event Resolution Metrics: Breakdown of event statuses for each tag or coach.
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