Starting in the 06/08/2020 Samsara Driver update, drivers will have an improved experience of being notified of new messages. This overhaul will help drivers stay better informed of information being communicated to them by admins.
When Samsara Driver is in use
When Samsara Driver is in use, or foregrounded, admins will have the option of enabling an audible 'ding' to inform drivers that they have received a new message. In order to enable, an admin will need to go to Settings > Fleet > Driver App > Features > Messaging as seen below:
To ensure that a driver hears the notification 'ding', ensure:
- The device is not on silent
- The device's volume is turned up
- The driver is on the appropriate version of the driver app. See the bottom of this article for information on the required driver app version
When Samsara Driver is backgrounded
When the Samsara Driver app is backgrounded, drivers will receive a push notification to inform them of an incoming message. This will let them know that they should open Samsara Driver to check the new message.