Unpowered Asset Gateway Trackers Troubleshooting

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Written by Jen E
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If you experience unexpected AG45/AG46 asset tracker behavior or if your asset detail (Overview ( Dashboard_menu_-_overview.png )> Assets) reports an error after you activate and install your asset tracker, follow the troubleshooting steps for observed behavior:

asset_error.png

Issue Observed

Troubleshooting Steps

Reporting as Gateway in hibernation (AG46 only)

Contact Support for assistance.

Reporting as Low Gateway Battery

  1. For the AG46, replace the AG battery. For the AG45, contact Support.

  2. Verify check-in schedule for the device.

No green LED on the AG

The light only turns green during activation and when the button is used for troubleshooting.

No check-ins observed or

No check-ins observed for longer than scheduled or

Reporting as:

  • Requires Investigation

  • Gateway Offline

  1. Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.

  2. Press the pin 2 times consecutively for no more than 1 second each time.

    presspinAG46.png

  3. If the LED is solid orange, activate your AG in the dashboard.

  4. If the LED is green within 10 seconds:

    1. Press the pin 4 times consecutively for no more than 1 second each time.

    2. If the LED is orange, ensure device has a clear view of the sky and is within range of AT&T cell tower.

    3. If the LED is solid green, verify successful connection in the Samsara dashboard.

  5. If the LED does not illuminate within 10 seconds, press and hold the pin. Release the pin after LED blinks 2 times, once at 1 second and again at approximately 5 seconds. Perform the step for the LED observed or if there is no initial LED response, contact Support.

    LED Observed

    Action

    Solid orange for 10 seconds

    Ensure device has a clear view of the sky and is within range of AT& cell tower

    Fast blinking orange, 5 flashes per second for 10 seconds

    Ensure the device has a clear view of the sky

    Slow blinking orange (1 flash per second for 10 seconds)

    Relocate device to within range of an AT&T cell tower

    Blinking green (5 flashes per second for 10 seconds)

    Activate the device in the Samsara dashboard.

    Blinks orange twice

    Solid green

    Verify successful connection in your Samsara dashboard (up to 5 minutes).

Solid green LED after troubleshooting, no check-ins

  1. Press the pin 4 times consecutively for no more than 1 second each time.

  2. If the LED is green for 5 seconds, verify successful connection in your Samsara dashboard (up to 5 minutes).

  3. If the LED is solid orange for 5 seconds, ensure that the device is outside and in an area with good cellular connectivity and repeat test.

If you continue to experience issues after performing the above troubleshooting steps, reboot the device: press and hold the pin for 15 seconds. Reattempt troubleshooting sequence. If the LED is unresponsive, contact Support.

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