If you experience unexpected AG45/AG46 asset tracker behavior or if your asset detail (Overview ( )> Assets) reports an error after you activate and install your asset tracker, follow the troubleshooting steps for observed behavior:
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Issue Observed |
Troubleshooting Steps |
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Reporting as |
Contact Support for assistance. |
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Reporting as |
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No green LED on the AG |
The light only turns green during activation and when the button is used for troubleshooting. |
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No check-ins observed or No check-ins observed for longer than scheduled or Reporting as:
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Solid green LED after troubleshooting, no check-ins |
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If you continue to experience issues after performing the above troubleshooting steps, reboot the device: press and hold the pin for 15 seconds. Reattempt troubleshooting sequence. If the LED is unresponsive, contact Support.
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