AG46 Troubleshooting Guide

Note: The AG46 improves battery functionality from the AG45. All information regarding AG45 support, installation, and feature compatibility apply to AG46. Samsara will continue to provide support and updates to the AG45. The AG46 also offers better battery visibility with estimated battery level percentage displayed on the dashboard. AG46 is currently available in the US, Canada, Mexico, the UK and EU.

Asset Page Status

Check the status of your AG46 on the asset page. If an issue is known, the asset page displays a banner for troubleshooting. 

Common Troubleshooting Issues:

• Gateway in Hibernation
• No Green Light on Gateway
• AG46 General Malfunctions

Gateway in Hibernation

If the asset page displays a Gateway in hibernation banner, the battery level of the AG46 may have dropped to a level requiring the gateway to transition to hibernation mode. Please contact samsara.com/help for assistance.

Note that this hibernation status is only relevant for AG46 devices. 

No Green Light on the Gateway 

This behavior is expected. The light only turns green during activation and when the button is used for troubleshooting.

AG46 General Troubleshooting

If your AG46 asset page banner displays Requires Investigation, Gateway Offline, or if the device stopped checking in or never checked in, perform the following troubleshooting steps:

1. Check the physical installation of the AG46: Ensure that the device is outside and there are no large obstructions between the device and the sky. 
2. Quickly press the pin 2 times in a row, making sure not to hold the button down longer than 1 second each time.  
3. If the LED does not illuminate within 10 seconds:
   1. 1.  Press the pin for at least 5 seconds. It should blink 2 times, once at 1 second and once at 5 seconds. After the second blink, stop depressing the pin. If there is no initial LED response, contact Support.
         If the device was activated and successfully resets, the LED flashes green every second for up to 5 minutes while it performs test ping attempts. If the LED instead blinks orange twice, activate your AG46. 
      2. The LED will provide one of the following responses:
         
         • Solid orange (10 seconds) = no LTE + no GPS
         • Fast blinking orange (5 flashes per second for 10 seconds) = unsuccessful GPS fix + successful LTE connection
         • Slow blinking orange (1 flash per second for 10 seconds) = successful GPS fix + unsuccessful LTE connection
         • Blinking green (5 flashes per second for 10 seconds) = successful GPS fix + successful LTE connection, but device is still in the default org (Org 1) and not in the customer’s org
         • Solid green (10 seconds) = successful GPS fix + successful LTE connection in the customer org
4. If the LED does illuminate within 10 seconds, the LED will provide one of the following responses:
   • Solid green (5 seconds): activated
   • Solid orange (5 seconds): waiting to be activated
   • Any other sequence please reach out to customer support with the returned LED sequence.
     
     If the device is activated and is still not checking in, press the pin 4 times in a row quickly, holding the button down for less than 1 second each time.
     The device will blink 3 times. You may have to wait up to 5 minutes for one of the following responses from the device:
     
     • Solid green (5 seconds) - success
     • Solid orange (5 seconds) - fail: ensure you are in an area with good cellular connectivity, repeat test ping