If you experience unexpected unpowered Asset Gateway (AG) behavior for your AG45/AG46 or if your asset detail (Overview ( )> Assets) reports an error after you activate and install your AG45/AG46, follow the troubleshooting steps for the observed behavior.
If you continue to experience issues after performing the troubleshooting steps below, reboot the device by pressing and holding the pin for 15 seconds. Reattempt the troubleshooting sequence. If the LED is unresponsive, contact Support.
Contact Support for assistance.
Use this workflow for the following check-in issues:
Check-ins observed for longer than scheduled
No check-ins observed
Solid green LED after troubleshooting, no check-ins