Samsara Dash Cams are designed to reduce high-risk behaviors, such as distracted driving and tailgating, lower safety-related costs, and provide deep visibility into fleet operations. Install the CM-series Dash Cam using the appropriate installation instructions and ensure the dash cam has been activated in the Samsara dashboard.
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If you experience an unexpected dash cam behavior, review the Camera Health Report or see the following symptoms to troubleshoot your issue.
Tip
Most connectivity issues can be resolved by disconnecting and securely reconnecting the dash cam cable to the Vehicle Gateway (VG).
If your observed issue is not listed or the issue persists after performing troubleshooting instructions, contact Support.
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Disconnect and reconnect the USB connection from the Vehicle Gateway (VG). Ensure the connection is seated completely and secure.
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Review the Camera Health Report Camera Health Report for any Needs Attention action items.
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Review Dash Cam Recording Logic and the instructions for Video Retrieval to ensure that the dash cam is expected to be recording based on your fleet settings.
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If the vehicle was on a trip and you do not have Parking Mode enabled, verify that the vehicle was moving at speeds over 5 mph during the video retrieval time period.
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If the vehicle was not on a trip, verify that Parking Mode is enabled in camera settings and that the retrieval time period is within the Parking Mode recording window.
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If issue persists, contact Support.
If you find your dash cam recording at unexpected times, follow these steps to resolve the issue:
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Check your settings and installation: Refer to the Dash Cam Recording Logic and Video Retrieval instructions to ensure the dash cam settings align with your preferences, as configured in your fleet settings.
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Securely fasten the VG: Ensure the VG is securely attached to your vehicle following the Install a Vehicle Gateway (VG) guidelines.
A loose or improperly installed VG might incorrectly detect movement, such as vibrations from idling, triggering the dash cam recording.
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If issue persists, contact Support.
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Ensure the cable from the dash cam to the VG is secure.
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Ensure the VG is connected to power and is in an area with good cellular reception. If you encounter issues with the VG or with the VG connectivity, see Vehicle Gateway (VG) Troubleshooting.
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If issue persists, contact Support.
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Check the camera for any physical obstructions such as tape on the camera lens or a dirty windshield.
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Review instructions to Test Dash Cam Positioning to confirm appropriate dash cam placement.
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Review the Camera Function Report for the presence of a pre-existing issue or degradation over time.
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Unplug the gateway from power source. Reconnect to power after 15 minutes.
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Ensure the cable from the dash cam to the VG is secure.
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Ensure the VG is connected to power and is in an area with good cellular reception. If you encounter issues with the VG or with the VG connectivity, see Vehicle Gateway (VG) Troubleshooting.
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If issue persists, contact Support.
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Review Dash Cam Recording Logic and the instructions for Video Retrieval to ensure that video is expected to be available based on your fleet settings.
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If the vehicle was not on a trip, verify that Parking Mode is enabled in camera settings and that the retrieval time period is within the Parking Mode recording window.
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If the vehicle was on a trip and you do not have Parking Mode enabled, verify that the vehicle was moving at speeds over 5 mph during the video retrieval time period.
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Ensure that the dash cam is within storage capacity limits. Review the Dash Cam Settings Overview for information on camera storage options.
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Ensure your device has audio recording capabilities.
Audio capture is available with the CM22 dash cam and dual and front-facing dash cams with AI capabilities.
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Ensure you have performed the steps to Enable Audio Recording.
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Ensure your device has audio recording capabilities.
Audio capture is available with the CM22 dash cam and dual and front-facing dash cams with AI capabilities.
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Ensure you have performed the steps to Enable Audio Recording.
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