Samsara Dash Cams are purpose-built to reduce high-risk behaviors, such as distracted driving and tailgating, lower safety-related costs, and provide deep visibility into fleet operations. Install the CM-series Dash Cam using the appropriate installation instructions (US Installation Instructions, UK Installation Instructions) and ensure the dash cam is activate in the Samsara dashboard.
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If you experience an unexpected dash cam behavior, review the Camera Health Report or use the following table to troubleshoot your issue:
Issue Observed |
Troubleshooting Steps |
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Dash camera showing as |
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Images are black, dark, or blurry |
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Missing trip stills |
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Video retrieval failed |
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No audio in video retrieval |
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No audio in harsh event video |
If your observed issue is not listed above or the issue persists after performing troubleshooting instructions, contact Support.
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