The Vehicle Gateway is an advanced sensor platform for fleets, providing operators with real-time location and analytics, sensor data, WiFi hotspot connectivity, and ELD-ready hours of service logging.
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To troubleshoot your VG, follow the troubleshooting steps for the observed behavior.
Secure connections to the VG and diagnostic port.
Verify that the fuse associated with the diagnostic port is intact/seated.
Use another cable of the same type.
Verify the voltage across the CAN line (should be 12V DC).
Contact Support if the VG does not light up.
Place the VG on or near the dash, and ensure it's not in a heavily insulated building.
Drive around the block or area with better reception.
Perform a hard reboot: Unplug the VG for 15 minutes, then plug it back in and take the vehicle on a short trip.
Contact Support if the VG does not turn solid green.
Contact Support.
Verify that the installation and physical location of the VG and the vehicle are not obstructed (i.e. not in a garage).
Perform a hard reboot: Unplug the VG for 15 minutes, then plug it back in and take the vehicle on a short trip.
Contact Support if a location does not report.
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