Use the following workflow if the Vehicle Gateway (VG) is suspended.
Suspension can result from account or billing issues, a missing or unassigned device license, or a temporary disconnection of the gateway.
In some cases, the gateway remains suspended after you complete the onsite steps and needs reactivation by Samsara Support.
Follow these steps to resolve the suspended VG status.
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Confirm that a valid device license is assigned to the gateway in your account.
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Deactivate the gateway, then activate the device again.
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Unplug the gateway. After at least 15 minutes, reconnect the gateway.
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Drive the vehicle at speeds above five mph for at least five minutes.
After the drive, wait a few minutes for location and connectivity to appear in the Samsara dashboard. Camera and other device fields may take longer while the VG finishes reconnecting.
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Verify that the gateway reports basic telemetry such as location and connectivity in the Samsara dashboard.
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If the device remains suspended, verify that your account and billing information are current and that your licenses cover the number of devices on your account.
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Collect the gateway serial number and contact Support after you update any billing information or payment method to lift the suspension.
Support can also check backend status and diagnostic logs if the gateway remains suspended. This process can take up to 48 hours.
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