Use the following workflow if the Samsara Dashboard reports the VG as Suspended or Gateway Suspended.
The suspension may occur due to account or billing issues, or a temporary disconnection of the gateway.
Follow these steps to resolve the suspended VG status.
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Deactivate the gateway and then re-perform the device activation for the device.
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Unplug the gateway. After at least 15 minutes, reconnect the gateway.
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Drive the vehicle at speeds above five mph for at least five minutes.
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If the device remains suspended, verify your account and billing information are current. Contact Support after you update the billing information or payment method to lift the suspension. This process can take up to 48 hours.
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