When reviewing the Camera Device Health Report for device status, use the following table and troubleshooting actions to understand and address camera health issues. For guidance on managing reports and proactive monitoring across all device types, refer to the Device Health Report.
To accurately reflect the camera’s total expected performance—not just its activity during driving—camera health is calculated based on expected recording time. This includes trip time as well as periods when features like Parking Mode or Engine State Recording are active.
Use the following table to review camera health statuses, understand what each status means, and find links to troubleshooting steps when issues require action:
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
Healthy |
The camera is currently connected and has an uptime of at least 97% for at least 30 of the last 50 hours of recording time. The camera is not experiencing any health issues. |
|
|
Recording Time Required |
The camera has not had any expected recording activity in the past 30 days and does not yet have a health status. Additional recording time is required before health can be calculated. |
|
|
Inward Camera Obstruction |
The inward-facing camera lens does not have a clear view of the vehicle cab. To troubleshoot, see Inward Camera Obstruction troubleshooting steps. |
|
|
Outward Camera Obstruction |
The outward-facing camera lens does not have a clear view of the road. To troubleshoot, see Outward Camera Obstruction troubleshooting steps. |
|
|
Camera Misaligned |
The road-facing camera is tilted, rotated, or installed upside down. To troubleshoot, see Camera Misaligned troubleshooting steps. |
|
|
VG Unplugged |
The Vehicle Gateway is unplugged, and camera health cannot be determined. To troubleshoot, see VG Unplugged troubleshooting steps. |
|
|
Not Detected |
The camera has not reported data for at least 24 hours. To troubleshoot, see Not Detected troubleshooting steps. |
|
|
CM Low Uptime |
The camera has recorded less than 97% of expected uptime for at least 30 of the last 50 hours. To troubleshoot, see CM Low Uptime troubleshooting steps. |
|
|
Irregular Recording |
No recordings were detected during expected periods in the last 30 days. Contact Support to assess the camera for replacement. |
For devices with a Needs Attention health status, refer to the recommended actions for the following Health Reasons displayed in the Device Health Report:
Note
The Not Detected health status was previously the Inactive health status in the Device Health Report.
The camera has not been detected for at least 24 hours.
-
Ensure the cable from the camera to the VG is secure.
-
Review the camera installation instructions to ensure its correctly installed.
-
Ensure the VG is connected to power and is in an area with good cellular reception. If you encounter issues with the VG or with the VG connectivity, see Vehicle Gateway (VG) Troubleshooting.
The inward-facing lens of the camera does not have a clear view of the vehicle cab.
-
Remove any obstructions.
-
To ensure the view is clear, Test Dash Cam Positioning.
The outward-facing lens of the camera does not have a clear view of the road.
-
Remove any obstructions.
-
To ensure the view is clear, Test Dash Cam Positioning.
The position of the road-facing camera is not aligned with the horizon. Examples of misalignment include:
-
Heavy tilt, such as towards the sky or towards the vehicle dash
-
Dash cam is rotated or installed upside down
-
Reposition the dash cam.
-
To ensure the camera is aligned with the horizon, Test Dash Cam Positioning.
The vehicle gateway is unplugged and camera health cannot be determined.
-
Verify that the cable connections between the VG and the diagnostic port on the vehicle are secure.
-
Review the VG install instructions for your cable type to ensure the VG is correctly installed.
The camera is not recording properly and cannot capture or transmit high-quality footage. Contact Support for assistance.
The camera has low uptime, which accounts for both periods when the camera was not powered (for example, unplugged or rebooting) and times when the CM experienced recording issues while powered. This status is present if the device has recorded less than 97% of the expected uptime for at least 30 of the last 50 hours
-
Ensure the cable from the camera to the VG is secure.
-
Verify connectivity from the camera to the Samsara dashboard by testing dash cam positioning.
-
If the camera displays power and shows connectivity in the Samsara dashboard, contact Support for assistance.
Comments
0 comments
Please sign in to leave a comment.