Your Samsara account representative—also called your Account Executive—is your main contact for contracts, renewals, and account questions. You can often find their name and email in your contract or billing records. If you cannot, ask Samsara Support to look up the assignment.
Check your Samsara paperwork for a name and email address before you contact Support:
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Contract paperwork
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Billing or renewal notices
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Records kept by your account administrator
If you cannot find the representative in your paperwork, ask Support to look up the assignment. Have your Organization ID and account details ready so Support can verify your identity.
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Sign in to the Samsara dashboard and note your Organization ID and your company or account name.
To locate your Organization ID, see Find Your Organization ID.
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Contact Samsara Support. For contact options, see Report an Issue.
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Provide your Organization ID, company name, and the email address you use to access your Samsara account. Include your contract or account number when you have one.
After Support verifies your identity, Support confirms the assigned representative for your account.
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