If you are unable to sign in to the Samsara dashboard at cloud.samsara.com or the cloud URL assigned to your organization (such as cloud.ca.samsara.com or cloud.eu.samsara.com), the issue typically falls into one of two categories: the verification code is not sending to your email, or you have an invalid email. If this is your first time signing in to the Samsara dashboard, accept an email invitation from your administrator (see Access Your New Samsara Dashboard Account). Otherwise, select a topic to confirm the root cause and regain access:
Note
If the Samsara dashboard or verification page is slow to load, times out, or you suspect a broader service issue, check the Samsara status page at https://www.samsarastatus.com for current incident information before you try to sign in again.
You request a verification code when you sign in to the Samsara dashboard, but the email does not arrive in your inbox.
Note
Email verification codes expire after 10 minutes.
The verification code email does not arrive when any of the following is true:
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The message is in spam or junk.
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Your company email system is blocking Samsara senders.
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The inbox you check does not match the email on your Samsara dashboard user profile.
If your verification code is not sending to your email, follow these steps to identify and resolve the issue:
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Search all of your email folders, including spam or junk folders, for messages from noreply@samsara.com with the subject line
Your Verification Code.If you still don't see the email, try using the search bar of your email provider to look for:
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noreply@samsara.com
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Your Verification Code
Tip
When you locate the email, mark the email as not spam to ensure future OTPs are delivered to your inbox.
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Confirm that messages from noreply@samsara.com are not getting suppressed or blocked by your email filters.
If you suspect that your company email system is blocking verification messages, ask your IT or mail administrator to remove any blocks for your account. Ask them to whitelist the following senders and domains so that Samsara messages are delivered:
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noreply@samsara.com
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no-reply@samsara.com
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@admin.samsara.com -
@mg.samsara.com
Your IT or mail administrator can also review your mail gateway logs for blocked or quarantined messages from these senders.
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Verify that the inbox you are checking matches the email address configured on your Samsara dashboard user profile.
If you are checking a different email address, ask an administrator in your organization with access to Samsara to update your user profile or re-invite you with the email you use. After the correct email is confirmed, try signing in again. Then check your inbox, spam or junk folder, and any company email quarantine for the verification message.
As an alternative, if you previously added and verified your phone number in your profile, you can also opt to receive verification codes through SMS instead of email. For more information, after you are able to sign back in, see Add SMS OTP as an MFA Option in Multi-Factor Authentication (MFA).
If you use single sign-on (SSO) and attempt to sign in to the Samsara dashboard, you may receive the error: Your identity provider sent an invalid email address. Please check your IdP attribute mapping configuration or contact your administrator.
An invalid email error occurs during an attempted sign in if there is a configuration error in your attributes and claims in SSO. You're either sending an empty string for the email or a value that isn't an email. This usually means there is more than one issue with claim configurations.
If you need to reset your password, visit the password reset page, enter your email address, and follow the instructions in the email you receive.
If you did not receive an email for the password reset:
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First, check to see whether the password reset email was filed to your spam folder.
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If the email was not in your spam or junk folder, contact an administrator in your organization that has access to Samsara. Full Admins can ensure that you have the correct role and are using the correct email. To receive an invitation to the dashboard, your organization administrator must invite a new administrator.
You cannot sign in until your administrator adds your email and you accept an active invitation. When your fleet administrator creates an account for you, you receive an email invitation to the Samsara dashboard. If the invitation expired, ask your administrator to resend it.
To access your new Samsara account and the dashboard for the first time, perform the following workflow:
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Locate the invitation email with the subject headline
Welcome to Samsara.Your invitation link is unique to your email address and will expire in 24 hours.
Note
If you do not see an email invitation, search any folders outside of your inbox where the email might be hiding (subject is
Welcome to Samsara). If you still don't find the invitation, contact the fleet administrator in your organization who created your account to verify the email address, and to ensure you have been invited to the Samsara dashboard. -
Select Create Your Account.
This will prompt you to complete the creation of your new Samsara user account.
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Complete the setup process by defining your account details.
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The next time you sign in to the dashboard at the regional Samsara cloud URL assigned to your organization (such as cloud.samsara.com, cloud.ca.samsara.com, or cloud.eu.samsara.com), enter the username and password you created during sign-up.
After 5 incorrect password attempts, your account locks you out. Upon lock-out, you can choose recover your password through email. You must unlock your account before attempting to sign in again.
To unlock your account, perform the following workflow:
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Select Email to receive an email to self-service unlock your account.
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Search all of your email folders, including spam or junk folders, for messages from noreply@samsara.com with the subject line
Unlock Account. -
Within the email, click Unlock your account.
After you successfully unlock your account, you can sign in again using your existing username and password.
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