At Samsara, we are committed to providing you with the best experience possible. Your support requests are taken seriously and our support managers are dedicated to promptly resolving your concerns. If you find our initial support unsatisfactory, we offer a straightforward way to escalate the ticket to Support management.
After you Submit a Request, use the following workflow to escalate it to a support manager:
- From the Help Center, navigate to your Requests page (profile icon > Requests) to view your open support tickets.
- Open the ticket you want to escalate.
- Select Escalate Ticket to open the escalation support form.
- Fill out the necessary details.
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Submit the ticket for escalation.
You will receive a confirmation when the ticket is routed to management for review, and a response will be provided by the next business day.
Tip
Samsara is committed to ensuring every support request receives timely, thorough attention. If your ticket has already been escalated but you remain dissatisfied—whether due to delays, unclear communication, or concerns about how the request is being handled—you can request additional oversight by contacting Support Leadership.
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