If your support request has already been escalated through the standard escalation workflow and you are dissatisfied for any reason you can engage directly with a Support Director for additional oversight.
When contacting Support Leadership:
- Include your ticket number.
- Expect a response within one business day.
Use the following tables to identify the appropriate contact based on the type of issue you are escalating.
Use the following contacts for requests related to technical troubleshooting or product behavior:
| Director | Role | |
|---|---|---|
| Jeff Ernst | Director, Level 1 Technical Support (North America) | jeff.ernst@samsara.com |
| Priya Sharma | Director, Level 1 Technical Support (Europe) | priya.sharma@samsara.com |
| Amartya Banerjee | Director, Level 2 Technical Support | amartya.banerjee@samsara.com |
| Bubnish Ohri | Sr. Director, Level 3 Technical Support | bubnish.ohri@samsara.com |
Use the following contacts for requests related to renewals, billing, suspensions, or other non-product related account issues:
| Director | Role | |
|---|---|---|
| Mariana del Valle Fuentes | Director, Level 1 Account Support | mariana@samsara.com |
| Kari Barthel | Director, Order to Cash | kari.barthel@samsara.com |
Use the following contacts for requests related to support received from Technical Account Managers:
| Director | Role | |
|---|---|---|
| Ryan Seefeld | Sr. Manager, Technical Account Management | ryan.seefeld@samsara.com |
| Bubnish Ohri | Sr. Director, Level 3 Technical Support | bubnish.ohri@samsara.com |
Use the following contacts for requests related to your overall support experience, the quality of your support interactions, or any other feedback you have:
| Director | Role | |
|---|---|---|
| Kuldeep Chaudhari | VP, Customer Support | kuldeep.chaudhari@samsara.com |
| Eliot Chang | Sr. Director, Support Operations and Strategy | eliot.chang@samsara.com |
| Aimee Bramble | Director, Support Enablement and Quality | aimee.bramble@samsara.com |
| Dan Itzkovitz | Director, Support Operations | dan.itzkovitz@samsara.com |
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