When reviewing the Asset Gateway (AG) Device Health Report for device status, use the following table and troubleshooting actions to understand and address AG health issues. For guidance on managing reports and proactive monitoring across all device types, refer to the Device Health Report.
Use the following table to review AG health statuses, understand what each status means, and access the troubleshooting steps when issues require action.
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
Healthy |
The device is online and transmitting data successfully according to its check-in settings (powered AG, unpowered AG). |
|
|
(Various) |
For devices with this status, locate the reported health reason and follow the corresponding troubleshooting steps. |
For devices with a Needs Attention health status, refer to the recommended actions for the following Health Reasons displayed in the Device Health Report:
The asset gateway is reporting low battery voltage. To troubleshoot, use the instructions for your model.
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Verify the Asset Gateway Power Loss Settings.
If the AG power is depleting at a higher rate than anticipated, Samsara recommends setting a less frequent check-in rate.
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Verify the AG is receiving power from the asset and has received power in the last two weeks.
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Complete a hard reboot: Unplug the cable from the bottom of the AG and immediately plug it back in.
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Physically inspect the AG and cable for visible damage. To confirm if water ingress is present, shake the AG and listen for water.
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For the AG46, replace the AG battery. For the AG45, contact Support.
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Ensure the Wake on Motion and Check-in Schedule settings are appropriate for the device.
To improve battery life, Samsara recommends a less frequent check-in frequency.
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Replace the AG battery. For battery replacement instructions, see Replace the AG51 Batteries.
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Ensure the Wake on Motion and Check-in Schedule settings are appropriate for the device.
To improve battery life, Samsara recommends a less frequent check-in frequency.
The asset gateway is unplugged. To troubleshoot, use the following instructions.
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Verify the installation: Review the installation instructions for Asset Gateways (AGs) for Powered Assets.
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Complete a hard reboot: Unplug the cable from the bottom of the AG and immediately plug it back in.
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Physically inspect the AG and cable for visible damage. To confirm if water ingress is present, shake the AG and listen for water.
The asset gateway is not receiving a GPS signal. To troubleshoot, use the following instructions.
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Verify that the gateway is securely attached to the exterior of the asset.
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Ensure that the device is outside and avoid obstructions such as underground or enclosed structures (especially metal enclosures), heavily insulated buildings, bridges, and trees.
Note
The Not Detected health status was previously the Inactive health status in the Device Health Report.
The asset gateway has not been detected for at least 24 hours.
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Verify AG activation and installation.
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Verify the AG is receiving power from the asset. Ensure that the LED on the AG is green.
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Complete a hard reboot: Unplug the cable from the bottom of the AG and immediately plug it back in.
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Physically inspect the AG and cable for visible damage.
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Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.
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Reboot the device by pressing and holding the pin for 5-15 seconds; release the pin after the LED blinks 2 times, once at 1 second and again at approximately 5 seconds.
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Perform the action for the LED observed. If there is no initial LED response, contact Support.
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Ensure that the device is outside and avoid obstructions such as underground or enclosed structures (especially metal enclosures), heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is in an area with good cellular reception.
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Verify the device is properly connected to power. To review the installation instructions, see Asset Gateways (AGs) for Powered Assets.
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Press and hold the button on the AG faceplate until the LED illuminates green, approximately 1-4 seconds. Immediately release the button.
The LED flashes green every 3 seconds for up to 5 minutes while the device attempts to check in with the Samsara dashboard. After the device determines status, the LED displays a color LED for 5 seconds to indicate the connection status. To surface the most recent check-in information to the Samsara dashboard, double-press the setup button.
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Perform the action that corresponds to the observed solid LED behavior:
Status: Unsuccessful connection: Cellular connection fail, GPS fail
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Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is within cellular range.
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Press and hold the button for 1-2 seconds and perform the action that corresponds to the observed LED behavior.
Status: Partial connection: Cellular connection OK, GPS fail
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If the LED does not illuminate, inspect the wiring and ensure the power and ground connections are secure.
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Using a multimeter or voltmeter, verify the power connection is supplying adequate voltage to the AG.
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Physically inspect the AG and cable for damage.
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If after following the steps above the device continues to experience issues, perform a device reset by pressing and holding the button on the AG faceplate for at least 5 seconds but less than 10 seconds, until the LED blinks 2 times.
The second LED flash occurs 5 seconds after the first flash.
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