The Cable Exchange Tool is available only in the US to tag admins with a Full Admin or Standard Admin role or a custom role with permissions to Make purchases and submit warranty exchanges.
Occasionally, you may have a need to exchange the cables you have on hand due to the cable being defective, receiving incompatible cables with your original sales order, or changing vehicles which now require a different cable type. If these events occur within 30 days of receiving a cable and the cable is still in like-new condition, the cable is eligible for a cable exchange. For more information, see https://www.samsara.com/support/hardware-warranty.
As a tag administrator, you can process this swap through your cloud dashboard.
Before you can return or exchange your cable, you will need to identify the cable you have received and have the cable readily accessible. To ensure you identify the correct cable, use the tips below:
If you need to swap out a cable for the same model such as in the case of a faulty connector, locate the white lettering on the cable shrink tubing. You will need this information when creating your exchange or return request:
Carefully note any slight variations in the code. Cable codes are often similar.
B and C cables are not interchangeable. Pay particular attention to which cable you have. For example:
B-class cable: CBL-VG-BOBDII-Y1
C-class cable: CBL-VG-COBDII-Y1
If you need to change the cable type, such as due to a hardware model change, refer to the Vehicle Gateway Hardware Compatibility Matrix to help you identify the appropriate cable.
To initiate a cable exchange, create a request in your Samsara dashboard using the following workflow:
From your dashboard, select Help & Feedback ( ) > Exchange Cable to navigate to the Cable Exchange Tool.
Complete the Cable Exchange Form using the information you obtained previously from Identify the VG Cable.
After you submit the form, a cable exchange order is created and you will receive an email follow up with your return label. You will receive a separate email with your tracking number once your order ships.
If you have any issues during this process, contact Support.