Use the Gateway Health Report to view the current health status of all Vehicle Gateways (VGs) and Asset Gateways (AGs) in your fleet (Reports ( ) > Devices > Gateway Health). To access the Gateway Health report, you must have a Full Admin role (see Administrative Roles).
You can view the report in your dashboard or configure the report to be delivered on a daily, weekly, or monthly basis for any tags in their organization.
The report is divided into two sections:
The Gateway Health summary displays the health of your devices to enable you to monitor your device status from the Samsara dashboard. The summary provides at-a-glance information that you can use to identify issues with your gateways.
The gateway summary is divided into three chart widgets (All Gateways, Vehicle Gateways, and Asset Gateways) to highlight the distribution of gateways by type and health status. At the center of each chart is the percentage of healthy gateways in your fleet.
To narrow the scope of the report, select a Health Status, Tag, or Gateway Type by model. The following tables provide a breakdown of health statuses and recommended troubleshooting actions for each gateway type (Vehicle Gateway (VG), Powered Asset Gateway (AG), and Unpowered Asset Gateway (AG).
Use the following table to determine your device health status. For more troubleshooting options, see Vehicle Gateway (VG) Troubleshooting.
Health Category |
Health Status |
Description |
Recommended Action |
---|---|---|---|
Healthy |
Gateway is currently connected or has successfully checked-in with location within the past 24 hours. |
N/A |
|
Vehicle Off |
Gateway is connected correctly and the vehicle has been turned off and/or a battery isolator or kill switch is in use. |
N/A |
|
Weak Cellular Signal |
Gateway has weak cellular signal. |
Move gateway to an area with better cellular coverage. |
|
Monitor |
Weak GPS Signal |
Gateway has weak GPS signal. The gateway could be indoors, in an area of bad weather, or isn’t getting a clear view of the sky. |
Move gateway outside to an area with better GPS signal. |
Monitor |
Low Charging State |
Gateway has not received charge for more than 14 days. |
If the gateway is in use, ensure gateway is receiving power and that connections are secure. |
Low Vehicle Battery |
Last known vehicle battery is between 1 and 8 Volts. |
Check the vehicle battery to see if it needs replacement. |
|
Temporarily Offline |
Samsara has not received data from the gateway recently. |
For a vehicle in regular use without a battery isolator, reboot the gateway: unplug the VG from the vehicle for 10 min, reconnect to the vehicle, and then take the vehicle on a 5 min drive. |
|
Prolonged Offline |
Samsara has not received data from gateway in over 90 days. |
Check that the cable is attached securely, and reboot the gateway: unplug the VG from the vehicle for 10 min, reconnect to the vehicle, and then take the vehicle on a 5 min drive. |
|
Requires Investigation |
Gateway requires further investigation. |
Reboot the gateway: unplug the VG from the vehicle for 10 min, reconnect to the vehicle, and then take the vehicle on a 5 min drive. |
|
Not Installed |
Gateway has never been connected. |
Review the gateway installation instructions. Wait at least 5 min after install for dashboard to update. |
Use the following table to determine your device health status. For more troubleshooting options, reference AG26/AG46P Powered Asset Gateway (AG) Troubleshooting.
Health Category |
Health Status |
Description |
Recommended Action |
---|---|---|---|
Healthy |
Healthy |
Gateway is currently connected or has successfully checked-in with location. Check-in frequency is defined by the Asset Gateway Power Loss Settings . |
N/A |
Vehicle Off |
Gateway is connected correctly and the vehicle has been turned off and/or a battery isolator or kill switch is in use. |
||
Monitor |
Weak Cellular Signal |
Gateway has weak cellular signal. |
Move gateway to an area with better cellular coverage. |
Monitor |
Weak GPS Signal |
Gateway has weak GPS signal. The gateway could be indoors, in an area of bad weather, or isn’t getting a clear view of the sky. |
Move gateway outside to an area with better GPS signal. |
Monitor |
Low Charging State |
Gateway has not received charge for more than 14 days. |
If the associated vehicle has been in use within the last 14 days, ensure the gateway is receiving power, connections are secure, and the wiring is in good condition. |
Monitor |
Low Gateway Battery |
Gateway is reporting a low battery voltage and should be charged. |
Power on the asset to charge the gateway. |
Needs Attention |
Prolonged Offline |
Samsara has not received data from gateway in over 90 days. |
Check that the cable is attached securely and reboot the gateway: disconnect and reconnect the cable to the AG. Ensure the cable is correctly aligned with the 7-way connector and securely locked onto the asset gateway. |
Needs Attention |
Requires Investigation |
Gateway offline for 14+ days. Gateway does not fall into any of the above categories and requires further investigation. |
Reboot the gateway: disconnect and reconnect the cable to the AG. Ensure the cable is correctly aligned with the 7-way connector and securely locked onto the asset gateway. |
Not Installed |
Not Installed |
Gateway has never been connected. |
Follow the instructions for Powered Asset Gateway (AG) Installation Resources. |
Use the following table to determine your device health status. For more troubleshooting options, reference AG52 Powered Asset Gateway (AG) Troubleshooting.
Health Category |
Health Status |
Description |
Recommended Action |
---|---|---|---|
Healthy |
Healthy |
Gateway is currently connected or has successfully checked-in with location. Check-in frequency is defined by the Asset Gateway Power Loss Settings . |
N/A |
Monitor |
Weak Cellular Signal |
Gateway has weak cellular signal. |
Move gateway to an area with better cellular coverage. |
Monitor |
Weak GPS Signal |
Gateway has weak GPS signal. The gateway could be indoors, in an area of bad weather, or isn’t getting a clear view of the sky. |
Move gateway outside to an area with better GPS signal. |
Monitor |
Low Charging State |
Gateway has not received charge for more than 14 days. |
If the associated vehicle has been in use within the last 14 days, ensure the gateway is receiving power, connections are secure, and the wiring is in good condition. |
Monitor |
Low Gateway Battery |
Gateway is reporting a low battery voltage and should be charged. |
Power on the asset to charge the gateway. |
Needs Attention |
Prolonged Offline |
Samsara has not received data from gateway in over 14 days. |
Disconnect and reconnect the cable to the AG. Check that the cable is attached securely. Press and hold the button on the AG faceplate until the LED illuminates green, approximately 5 sec. Wait 5 min, then press and hold the button on the AG faceplate until the LED illuminates green, no more than 4 sec. |
Needs Attention |
Requires Investigation |
Gateway offline for 14+ days. Gateway does not fall into any of the above categories and requires further investigation. |
Disconnect and reconnect the cable to the AG. Check that the cable is attached securely. Press and hold the button on the AG faceplate until the LED illuminates green, approximately 5 sec. Wait 5 min, then press and hold the button on the AG faceplate until the LED illuminates green, no more than 4 sec. |
Not Installed |
Not Installed |
Gateway has never been connected. If this is a new installation, wait at least five minutes for the Samsara dashboard to update. |
Follow the instructions for Powered Asset Gateway (AG) Installation Resources. |
Use the following table to determine your device health status. For more troubleshooting options, reference AG45/AG46 Unpowered Asset Gateway (AG) Troubleshooting.
Health Category |
Health Status |
Description |
Recommended Action |
---|---|---|---|
Healthy |
Healthy |
Gateway has successfully checked-in with location. Check-in frequency is defined by the Wake on Motion and Check-in Schedule settings. |
N/A |
Healthy |
Vehicle Off |
Gateway is connected correctly and the vehicle has been turned off and/or a battery isolator or kill switch is in use. |
N/A |
Monitor |
Weak Cellular Signal |
Gateway has weak cellular signal. |
Move gateway to an area with better cellular coverage. |
Monitor |
Weak GPS Signal |
Gateway has weak GPS signal. The gateway could be indoors, in an area of bad weather, or isn’t getting a clear view of the sky. |
Move gateway outside to an area with better GPS signal. |
Needs Attention |
Low Gateway Battery |
Gateway is reporting a low battery voltage and should be replaced. |
Gateway batteries require replacement. For instructions, see Replace the AG46 Batteries. |
Needs Attention |
Prolonged Offline |
Samsara has not received data from gateway in over 90 days. |
Reboot the device by pressing and holding the pin for 5-15 seconds; release the pin after the LED blinks 2 times. |
Needs Attention |
Requires Investigation |
Gateway offline for 14+ days. Gateway does not fall into any of the above categories and requires further investigation. |
Reboot the device by pressing and holding the pin for 5-15 seconds; release the pin after the LED blinks 2 times. |
Not Installed |
Not Installed |
Gateway has never been connected. |
Follow the instructions to Install an Unpowered Asset Gateway. |
Use the following table to determine your device health status. For more troubleshooting options, reference AG51 Unpowered Asset Gateway (AG) Troubleshooting.
Health Category |
Health Status |
Description |
Recommended Action |
---|---|---|---|
Healthy |
Healthy |
Gateway has successfully checked-in with location. Check-in frequency is defined by the Wake on Motion and Check-in Schedule settings. |
N/A |
Monitor |
Weak Cellular Signal |
Gateway has weak cellular signal. |
Move gateway to an area with better cellular coverage. |
Monitor |
Weak GPS Signal |
Gateway has weak GPS signal. The gateway could be indoors, in an area of bad weather, or isn’t getting a clear view of the sky. |
Move gateway outside to an area with better GPS signal. |
Low Gateway Battery |
Gateway is reporting a low battery voltage and should be replaced. |
Gateway batteries require replacement. For instructions, see Replace the AG51 Batteries. |
|
Needs Attention |
Prolonged Offline |
Samsara has not received data from gateway in over 90 days. |
Reboot the device by pressing and holding the reset button for 5 seconds. |
Needs Attention |
Requires Investigation |
Gateway offline for 14+ days. Gateway does not fall into any of the above categories and requires further investigation. |
Reboot the device by pressing and holding the reset button for 5 seconds. |
Not Installed |
Not Installed |
Gateway has never been connected. |
Follow the instructions to Install an Unpowered Asset Gateway. |
Below the Gateway Health summary, you can view additional details about your gateways.
Use the search to filter the gateways by a partial gateway name or serial number.
The following table describes the fields in the Gateway Health details view.
Field |
Description |
---|---|
Health Status |
Health of the specific device and the number of days in the status. |
Recommended Action |
Short description of the action to take to address statuses in Monitor or Needs Attention states. |
Name |
Name assigned to the gateway or gateway serial number if no name is provided. |
Last Known Location |
Last known physical location where the gateway was reported and the length of time at which the checkin occurred. |
Device Last Connected |
Date on which the gateway last checked in with the Samsara cloud. |
Cell Connectivity |
Graph displaying the level of cellular connectivity reported by the gateway. |
Vehicle Battery (Volts) |
Reading, in volts, for the vehicle battery level. NoteThis field displays |
Gateway Battery (Volts) |
Reading, in volts, for the gateway battery level. NoteThis field displays |
After you review the health details for a gateway, you can take further action from the more actions menu (...) in the gateway row to open a support ticket or to begin the process to exchange the device for another one.
Comments
0 comments
Please sign in to leave a comment.