With WhatsApp alerts, you have the option to receive notifications via WhatsApp when specific events occur in your organization.
How It Works
Enable WhatsApp Notifications
To receive WhatsApp notifications, you must first configure the user or contact, and then you can configure the alerts to receive.
Users or Contacts Configuration
To begin to receive WhatsApp notifications, you can enable the alert under individual User Profile or Contacts settings.
By default, this option will be OFF.
When you enable this option for the first time for a phone number, that number receives a one-time opt-in confirmation message from WhatsApp.
After you enable WhatsApp notifications in Contacts, you have the option to control the WhatsApp notifications under individual alert configurations.
Note that the original SMS icon is replaced with a WhatsApp icon.
Receive WhatsApp Notifications
After you enable WhatsApp Notifications under Contacts, WhatsApp notifications replace SMS notifications. When you enable under both Contacts and Alerts configurations, you will receive WhatsApp notifications on new alert incidents.
Stop WhatsApp Notifications
To stop WhatsApp notifications, you have the option to reply “STOP” to the WhatsApp number to unsubscribe from Samsara WhatsApp alert notifications. After you are unsubscribed, you will begin receiving SMS notifications. To resubscribe to WhatsApp notifications, simply text “START” to the same WhatsApp number.
Disable WhatsApp Notifications
To disable WhatsApp notifications, you can disable the alert under the individual Contact setting by unchecking the WhatsApp alert option. After you disable WhatsApp Notifications under Contacts, you will receive SMS notifications on new alert incidents.