When reviewing the Asset Tag (AT) Device Health Report for device status, use the following table and troubleshooting actions to understand and address AT health issues. For guidance on managing reports and proactive monitoring across all device types, refer to the Device Health Report.
Use the following table to review AT health statuses, understand what each status means, and find links to troubleshooting steps when issues require action:
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
— |
The AT is detected by a nearby gateway and reports a normal battery state. No action required. |
|
|
Low Device Battery / Critical Device Battery |
The AT battery is nearing or at end of life. Replace the device under active license. The Asset Tag battery is designed to last approximately four years under nominal conditions but actual battery life can vary based on environmental conditions and the frequency of connections with nearby gateways. The battery is not replaceable. To troubleshoot, see battery troubleshooting steps . |
|
|
Not Detected |
The AT has not been detected by a gateway for at least 30 days. Verify installation and proximity to a gateway. To troubleshoot, see Not Detected troubleshooting steps. |
Use the following procedures to resolve AT health issues based on the reported health reason.
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Confirm the battery state on the Asset Details, Asset List, or Device Settings page.
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Replace the device when in Critical state. To request a replacement under an active license, contact Support.
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If the device reports a low battery earlier than expected, review environmental factors such as extreme temperatures or heavy vibration.
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Verify that the AT is securely attached to the asset.
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Ensure the asset is within range of a Samsara gateway and not blocked by metal or other obstructions.
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Move the asset to an open area or closer to a gateway to restore detection.
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If the AT has not been detected after confirming placement and range, contact Support.
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