When reviewing the OEM Device Health Report for integration status, use the following table to understand health states and address issues. The report reflects data received from OEM or factory-installed telematics integrations. For guidance on managing reports and proactive monitoring across all device types, refer to the Device Health Report.
Use the following table to review OEM health statuses, understand what each status means, and access troubleshooting steps when issues require action.
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
Healthy |
All data from the OEM is being received as expected. |
|
|
Vehicle Off |
No data is being received from the device, but this is expected because the vehicle is powered off. No action required. |
|
|
OEM Not Reporting |
No data has been received from the device, and the system indicates a reporting issue. Data for this asset has not been received as expected. Contact Support for assistance. |
|
|
Low Battery Voltage |
The vehicle is showing low battery voltage. |
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