To reset your password, follow the instructions according to your Samsara Driver App version:
If you forget your password while signing in to the Samsara Driver App, you can reset it using the self-service reset flow. To complete the reset, you must have a valid phone number associated with your driver profile. If you do not know your Fleet ID, username, or associated phone number, you will need to contact your fleet manager. Samsara Support cannot provide or change these credentials.
To reset your password:
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From the Samsara Driver App, tap Trouble signing in?.
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Use the in-app guidance to help you Troubleshoot Common Login Issues.
Samsara provides tips to guide you through resolving issues such as:
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Unknown Fleet ID or username
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Unknown password
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Phone verification assistance
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If the tips don't help you to log in, from Need help with your password?, tap Reset Password.
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Enter your Fleet ID and Username, and then tap Submit.
Tip
If you don't know which Fleet ID or username to use, contact your fleet manager for assistance.
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Confirm the phone number associated with your driver profile, and then tap Submit.
The phone number must match the number that is associated with your driver profile.
Tip
If you don't know which phone number to use, contact your fleet manager for assistance.
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Enter the code that Samsara texts to the number associated with your driver profile.
The Samsara Driver App will prompt you to input your new password.
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Enter the new password and tap Submit.
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To streamline your sign-in, the Samsara Driver App automatically supplies this password on the sign in page so you only need to tap Sign in to start your shift activities.
If you continue to encounter login issues and need guided assistance, the Samsara Driver App (version 2140.7012140.701 or later) provides in app assistance.
The troubleshooting guides will display when you choose the Help menu following an incorrect login attempt.
You can also access the Help from the login screen using the Trouble signing in option.
Choose the option that best describes the issue you are experiencing with login.
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Need help with your Fleet ID or username? The Samsara Driver App provides troubleshooting tips to help you identify your Fleet ID, or, if the hints don't resolve your issue, connect you to your fleet manager to retrieve your login information. NoteSamsara cannot provide your login information to you. |
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Need help with your password? The Samsara Driver App provides troubleshooting tips to help you understand password reset requirements with details on how to proceed to set or retrieve your phone number phone number. You can also access the password reset workflow. NoteSamsara cannot provide your password or phone number to you. |
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I need help with a verification code, but I don't know which phone number to use. The Samsara Driver App provides troubleshooting tips on how to work with your fleet administrator to get a phone number set up with Samsara. NoteSamsara cannot provide your phone number or verification information to you. |
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If after signing in to the Samsara Driver App you forget your password, you can reset it without assistance from your fleet manager. To reset your password, you must have a valid phone number associated with your driver profile.
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Open the Samsara Driver App on your mobile device.
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Enter your fleet ID and username.
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Tap Reset password.
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Confirm the phone number associated with your driver profile and tap Submit.
The phone number must match the number that is associated with your driver profile.
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Enter the code that Samsara texts to the number associated with your driver profile.
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Input the code.
The Samsara Driver App will prompt you to input your new password.
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Enter the new password and tap Submit.
To streamline your sign-on, the Samsara Driver App automatically supplies this password on the sign in page so you only need to tap Sign in to start your shift activities.
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