If you are experiencing technical difficulties with the app, review our recommendations for best practices (see Get Started with the Samsara Driver App). Many issues can be resolved by updating the app to most recent version. To confirm your version or to update the app, see Samsara Driver App Version and Settings.
See the following topics to troubleshoot and resolve the issue you are experiencing:
The Samsara Driver App is built to function regardless of the device internet connectivity status (see Internet Connectivity States and Best Practices). If you are unable to connect to the internet or if the internet connection is unstable, confirm that the app is upgraded to the latest version and is communicating with the Samsara dashboard by performing the following troubleshooting steps:
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Confirm the device is connected to the internet. Check your device settings to confirm a successful connection. If possible, perform a search in the device browser to verify the connection.
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From the app homepage, sign out of the app (
). Then, sign back in.The app will automatically update to the most recent app version.
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Send and receive a message using the app (see Fleet Messages).
If you are experiencing an unexpected issue in the app:
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From the app homepage, sign out of the app (
). Then, sign back in.The app will automatically update to the most recent app version.
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If you utilize more than one device, sign out of other devices and sign in on one device.
If your fleet admin has notified you that the information in your app differs from the information in the fleet dashboard, perform the following troubleshooting steps:
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Perform troubleshooting steps for Internet Connectivity Issues.
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From the app homepage, sign out of the app (
). Then, sign back in.The app will automatically update to the most recent app version.
-
Confirm your app version from the app settings (
).For more information, see Samsara Driver App Version and Settings.
-
If you utilize more than one device, sign out of other devices and sign in on one device.
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