If you are experiencing technical difficulties with the Samsara Driver App, review the Samsara Driver App Best Practices, then try these general troubleshooting steps:
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Sign out and sign back in: From the app homepage, sign out (
) and back in. This also checks for updates and installs the latest app version.
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Log out from other devices: If you are signed in on multiple devices, log out from all but one.
If you are still experiencing issues after this, see the following topics to troubleshoot and resolve the issue you are experiencing:
If you are unable to sign into the Samsara Driver App, the issue typically falls into one of two categories: incorrect login credentials or internet connectivity problems. Use the steps below to troubleshoot sign-in issues:
If you see an Incorrect sign-in info error while signing into the Samsara Driver App, it can be caused by issues with input errors, typos, or password mismatch. Follow these steps to identify and resolve the issue:
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Verify credentials: Request a screenshot of the Samsara Driver App from your fleet administrator. It should show the Fleet ID and username. Confirm these values match exactly what you are typing. Both fields are case-sensitive.
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Rule out password entry issues: Disable password auto-fill, type the password manually, and avoid copy-pasting, which can add unwanted spaces before or after the password.
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Reset your password: If your credentials are correct and login still fails, you can reset your password.
Password reset is only available if your phone number is associated with your driver account.
If your phone number is not associated with your account, ask your fleet administrator to reset your password for you.
If you see a Connectivity Error while signing into the Samsara Driver App, it typically means the device is unable to connect to the internet.
Identify whether you are using third-party cellular plan or a Samsara Gateway Wi-Fi Hotspot, then follow the appropriate steps below:
If you are connected using a third-party cellular data plan, follow these troubleshooting steps:
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Confirm the device has an active connection: Open your mobile browser and do a Google search to confirm internet connectivity.
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Verify data coverage: Weak or no signal due to being outside the coverage area may prevent the app from connecting. Check that your device has data coverage by confirming the signal strength in your device wi-fi settings.
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Connect to a Samsara Gateway Wi-Fi Hotspot: If cellular data is unavailable or there is only a weak signal, connect to a hotspot, if one is available.
If you are connected using a Samsara Gateway Wi-Fi Hotspot, follow these troubleshooting steps:
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Confirm hotspot connectivity: In the device wi-fi settings, confirm that the device is connected to the hotspot.
If it is, close and restart the Samsara Driver App, then try signing in again.
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Forget the hotspot network and restart: Remove the hotspot network from the saved networks in your device wi-fi settings.
Then restart the device, re-connect to the hotspot, and try signing in to the Samsara Driver App again.
If you are unable to select a vehicle from the Samsara Driver App, follow these steps:
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Check your internet connection: If the vehicle list does not load or you receive a
Proximity Based Selectionerror, your device may not be connected to the internet.Confirm your device is connected to cellular data or connect to the Vehicle Gateway Wireless Hotspot), if you are using one.
If you continue having issues, follow the steps to troubleshoot connectivity errors.
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Enable location services: In your device settings, ensure that location access is turned on for the Samsara Driver App.
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Check if the device is pinned to a vehicle: Confirm that the device is not pinned to another vehicle. From the Samsara Driver App homepage, tap and hold your username for three seconds.
If Lock this Device to Current Vehicle is enabled, disable it, then try selecting the vehicle again.
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Contact your fleet administrator to verify vehicle access: Your driver profile may be restricted by Tags. Your administrator can update the tag to allow access, enable Org vehicle search, or remove the tag restriction.
If you are having trouble logging in to the Samsara Driver App due to connectivity issues, see Troubleshoot Driver Login Issues.
After you are logged in, the Samsara Driver App is designed to function regardless of whether you have internet connectivity (see Internet Connectivity States and Best Practices).
If you are unable to connect or notice delays using the app, follow these steps:
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Confirm that your device is online: Open your device settings to confirm you are connected to the internet or do a search in your mobile browser to confirm internet access.
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Send or receive a fleet message: Send or receive a message in the app to confirm connectivity (see Fleet Messages).
If your fleet administrator has notified you that the information in your app differs from the information in the fleet dashboard, follow these steps:
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Confirm that your device is online: Open your device settings to confirm you are connected to the internet or do a search in your mobile browser to confirm internet access.
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Send or receive a fleet message: Send or receive a message in the app to confirm connectivity (see Fleet Messages).
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Sign out and sign back in: From the app homepage, sign out (
If you notice delays in notifications for HOS violations in the Samsara Driver App, perform the following troubleshooting steps:
If your duty status appears as Disconnected, it may be because the Samsara Driver App lost its connection to the Samsara Cloud.
If you are using an Android device, enable All Background Data in your device settings. This allows the app to maintain cloud connection even when running in the background, such as when you are using other apps.
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