Some tachographs must be manually configured before they can remotely download vehicle and driver files.
This configuration can be completed by a mechanic at your Tachograph Workshop.
You can check compatibility using this Compatibility Tool.
To open the CAN port for remote downloads, the mechanic needs the following equipment:
VDO CTC II device
After the CAN port has been opened, insert a driver card into the Tachograph and drive the vehicle above 5mph. Shortly after, you should see the vehicle’s name displayed on your Tachograph Download page on the Samsara platform.
If the Tachograph doesn't download after you've followed the steps above, please contact our Support Team for further assistance.