Some tachographs must be manually configured before they can remotely download vehicle and driver files.
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This configuration can be completed by a mechanic at your Tachograph Workshop.
To open the CAN port for remote downloads, the mechanic needs the following equipment:
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VDO CTC II device
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Workshop card
After the CAN port has been opened, insert a driver card into the Tachograph and drive the vehicle above 5 mph. Shortly after, you should see the vehicle’s name displayed on your Tachograph Download page on the Samsara platform.
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If the Tachograph doesn't download after you've followed the steps above, please contact our Support Team for further assistance.
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