Powered Asset Gateway (AG) Troubleshooting

Avatar
Written by Jen E
  • Updated
Follow

The AG24/AG26/AG46P Asset IoT Gateways are ideal for monitoring dry-van and refrigerated trailers, heavy equipment, and high-value mobile assets. Install the asset gateway using the appropriate installation instructions. If you experience an unexpected gateway behavior, use the following table to troubleshoot your issue.

AG26.jpg

Issue Observed

Troubleshooting Steps

Reefer showing as Unpowered asset

  1. Verify Carrier or Thermo King compatibility.

  2. Verify the cable is securely connected to the asset gateway. Review the installation instructions for the asset gateway.

  3. If the reefer is a compatible model and still reading incorrectly, contact Support.

Cannot remotely activate reefer

  1. Verify Carrier or Thermo King compatibility.

  2. Confirm that are either a full admin, standard admin, or have reefer control custom role privileges to access this feature.

  3. (Carrier installation) Ensure the micro switch is on and that the AG is receiving power. Review the installation instructions for connections.

  4. If possible, test a different asset gateway or different cable to ensure that the trailer is providing adequate power.

  5. Check for corrosion on pins of pigtail.

Gaps in asset trip history

  1. Verify the installation: Ensure that the blue wire is properly connected to ABS power (center pin on most trailers) and that the white wire (ground connection) is properly connected. Review installation instructions to confirm the gateway is properly connected.

  2. Complete a hard reboot: Unplug the cable from the bottom of the AG24/AG26/AG46P and immediately plug it back in. 

  3. If possible, test a different AG24/AG26/AG46P or different cable to ensure that the trailer is providing adequate power.

Tethered asset (reefer, dry van, powered asset) reporting as Untethered

Fails to connect (blinking or solid amber light)

  1. Check the AT&T data coverage map to ensure that there is adequate service in the area.

  2. Complete a hard reboot: Unplug the cable from the bottom of the AG24/AG26/AG46P and immediately plug it back in. 

  3. If possible, test a different AG24/AG26/AG46P or different cable to ensure that the trailer is providing adequate power.

Reporting as Unplugged

  1. Verify the installation: Review installation instructions to confirm the gateway is properly connected.

  2. Complete a hard reboot: Unplug the cable from the bottom of the AG24/AG26/AG46P and immediately plug it back in. 

  3. Physically inspect the unit and cable for visible damage. To confirm if water ingress is present, shake the unit and listen for water.

Reporting as Low Gateway Battery

  1. Verify check-in settings.

    If the unit power is depleting at a higher rate than anticipated, Samsara recommends setting a less frequent check-in rate.

  2. Verify the unit is receiving power from the asset and has received power in the last two weeks. See View Unpowered Assets for more information on how to view the check-in status.

  3. Complete a hard reboot: Unplug the cable from the bottom of the AG24/AG26/AG46P and immediately plug it back in. 

  4. Physically inspect the unit and cable for visible damage. To confirm if water ingress is present, shake the unit and listen for water.

Reporting as Requires Investigation

  1. Verify unit activation and installation.

  2. Verify the unit is receiving power from the asset. Ensure that the LED on the unit is green.

    The unit needs to receive power to properly activate. If the no light displays, follow the steps for troubleshooting Unplugged or Low Gateway Battery.

  3. Complete a hard reboot: Unplug the cable from the bottom of the AG24/AG26/AG46P and immediately plug it back in. 

  4. Physically inspect the unit and cable for visible damage.

Related articles

Articles in this section

Comments

0 comments

Article is closed for comments.