The Samsara dashboard supports the remote retrieval of video clips from all generations of dash cams and multi-cams. When a crash is not automatically detected and video is available, retrieved video can be used to Manually Generate a Crash Event to surface the event for coaching in the Safety Inbox.
Tip
For options to retrieve your stored dash cam footage in the event of a vehicle accident or Vehicle Gateway (VG) theft, see Video Retrieval Before Moving a Dash Cam to a New Vehicle.
To remotely retrieve footage from a specific vehicle:
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Verify video is available for retrieval.
Video is available for retrieval when all retrieval conditions are met.
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Select Request Video to access your camera footage from any of the following dashboard locations:
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Video Library: In your Samsara dashboard, navigate to Safety (
) > Video Library.
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Proximity Search: In your Samsara dashboard, navigate to Overview > Proximity.
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Trips: To request videos by trip, see Trip Timeline Images and Videos.
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If requesting a video from the Video Library, select the vehicle from the menu and the date of the retrieval.
If the video is available, the date displays as white and the calendar displays the
Earliest Footageretrieval date. -
Locate the segment you want to retrieve. For detailed information about identifying and confirming the correct footage segment, see Trip Media.
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Select Retrieve Video.
The request is sent to the camera, which returns the video when it is next online. Retrieval time varies depending on camera and vehicle gateway connectivity.
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To monitor the request status and review the video when it is ready, see Retrieve a Requested Video.
To monitor the status of a video request and open the retrieved footage:
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Navigate to Safety (
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Review the Progress for the video retrieval request:
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Connecting: The request is in the retrieval queue on the device
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Video Ready: Retrieval is complete and the video is ready for review.
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Vehicle Offline: The device is offline. Samsara will retry the request when the device is next online
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Upload Failed: Processing has failed due to corrupt files
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After the video request displays Video Ready, select Play Video to review the retrieved video and the synchronized vehicle-reported data.
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To manually generate a crash event for coaching in the Safety Inbox when a crash is not automatically detected, follow the process for manually generating a crash event from the retrieved video.
Use Trip Media to locate and select the segment of footage you want to retrieve before submitting a video retrieval request.
Use the tools shown in the preceding image to locate and select the segment of footage you want to retrieve. The numbered callouts in the image correspond to the sections below.
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Use the side panel to review still images and trip context that can help identify the correct segment of footage to retrieve. If no time period is selected, the panel displays the most recent still image, location, and assigned driver (if available). After selecting a retrieval period, the panel displays the closest still image to the start of the selected segment, along with markers indicating where the footage begins and ends. The assigned driver for the trip (if available) is also shown. By default, trip images are uploaded at the start and end of every trip. If enabled, inward-facing images and periodic trip images may also be available. You can expand the still images to view them in full screen. |
The speed graph plots vehicle speed in relation to the posted speed limit during the trip.
Overspeeding (any speed over the speed limit) is flagged with a red bar at the bottom of the graph. Hovering over the graph provides the vehicle speed, speed limit, and any overspeeding for the selected time.
Use the vehicle map to identify where the footage was recorded during the trip.
The map shows the vehicle’s historical location for the selected time range. As the selected range changes, the highlighted map path updates to match the segment being prepared for retrieval.
You can change the map view from the map options ( )—for example, by switching to a terrain or satellite map base, or by displaying overlays such as saved geofences—to better understand where, when, and under what surrounding conditions the vehicle was operating.
Use the Available Footage Timeline to narrow the time range and focus on the segment you want to retrieve. After a retrieval period is selected, the timeline highlights the segment and marks the start and end points so you can confirm the footage before submitting the request. As you adjust the selected range, the vehicle map and speed graph update to reflect the segment being prepared for retrieval.
You can also use the timeline to confirm whether video exists for a given time period and how it can be retrieved:
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Footage availability:
Footage availability depends on whether the dash cam was recording during the selected time range and on the device’s storage capacity. The timeline bar indicates whether footage is available and which retrieval formats are supported:
Solid bar: Indicates that high resolution, hyperlapse, and SEV format videos are all available.
Striped bar: Indicates that only SEV format footage is available.
No bar: Indicates that the footage is not available, either because it was not recorded or it is no longer available.
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Prior uploads:
Indicators below the timeline indicate whether footage has already been uploaded to the dashboard. Green dots (
) represent completed video retrieval requests, and red dots (
) represent safety event videos.
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Video retrieval configuration:
Video retrievals are available in different video types that balance video quality, duration, and audio availability based on the length of the requested segment. As you adjust the selected range, the timeline, map path, and retrieval format indicator update to reflect the video type that will be used for that request.
The video type selected for retrieval is highlighted using a corresponding color:
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= High Resolution
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= Secondary Extended
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= Hyperlapse
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Comments
2 comments
my retrieval only goes back 10 days and on others longer
One additional note for the 'Video Retrieval Considerations and Limitations' list:
Manually retrieved videos do not currently provide information regarding the position of the accelerator pedal, or whether the brake pedal was depressed. This information is provided, however, in videos generated by the harsh event algorithm, so Samsara does have access to those data. It would be valuable to provide that information in manually retrieved videos to give additional context to each video. To take it a step further, the information provided in videos generated by the harsh event algorithm currently only indicate whether the brake pedal is 'on' or 'off'... there is no granularity similar to the information provided for the accelerator pedal, which shows how far the pedal is depressed on a 0% - 100% scale. It would be helpful to know if the driver, for instance, is slamming the brake pedal to the floor or just barely pressing it.
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