Samsara dash cams are HD cameras designed to improve fleet safety, exonerate drivers, and lower accident-related costs. The Samsara Dashboard supports the remote retrieval of video clips from all generations of dash cams and multi-cams.
The Video Library displays the most recently requested video card at the top of the page. You can access the video library from Safety ( 
) > Video Retrieval. Each new video card that you request displays information about the status of the request—either that the video is in process or that the vehicle is offline and must connect to cellular or Wifi before the request can be completed.
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After Samsara successfully retrieves the video in the Request Video workflow, it displays in the Saved Video Library as a card with a trip photo still, the vehicle ID, driver name (if known), the name of the person who requested the video, and the location where the segment begins. If you star a video for later review, it displays under the Starred Video Library.
After a driver completes a trip, Samsara AI dash cameras continue to record for an additional 10 minutes after a trip ends. Camera recording capacity is dependent on settings and model (see Customizable Camera Settings). All trip video is stored locally on the cameras and must be retrieved over cellular or WiFi. Additional considerations and limitations to observe when requesting video:
Video retrieval is not available for in-progress trips.
Samsara does not support the ability to extract license plate information from dash cam video retrievals and does not have any internal tools to enhance images.
The camera and the Vehicle Gateways must both be online and connected in order for video to be retrieved.
The request must be contained entirely within a single trip. If the selected segment length extends beyond the end of a trip, the clip will be cut at the end of that trip.
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When video storage capacity is reached, older videos are purged to make room for newer videos. The older videos will not be available for retrieval after being purged.
Note
Camera model and selected optional settings can impact video storage capacity. To view or modify your settings, see Customizable Camera Settings).
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Use the following workflow to remotely retrieve footage from a specific vehicle:
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Select Retrieve Video to access your camera footage from any of the following locations:
Video Library: In your Samsara Dashboard, navigate to Safety > Video Retrieval
Proximity Search: In your Samsara Dashboard, navigate to Overview > Proximity
Go to your Trip Timeline.
Highlight the time range for the video request.
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The video format available for the time range displays as either a solid bar or a striped bar on the timeline. The solid bar indicates that both hyperlapse and high resolution video is available for retrieval. A striped bar indicates that the video is only available as secondary video. To switch between formats, select from the format dropdown menu.
To allow for longer video retrievals, select a hyperlapse (sped-up) video format or request the video from the secondary video stream.
Hyperlapse videos can help you to quickly review the footage to identify important events. Longer durations require more time to process and download. Default resolution settings are applied based on the length of your video retrieval. Alternatively, you can choose the resolution option to apply to your video retrieval using the table below:
Video Length
Video Type (Default)
Audio Available
Video Type (Alternative)
<1m
High Resolution
Yes
Secondary Stream
1m-10m
Secondary Stream (Secondary Extended)
No
Hyperlapse
> 10m
Hyperlapse
No
N/A
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Select Retrieve Video.
Select a 1 minute segment to display more information about that segment—including a map of where the vehicle was traveling, the addresses, and the assigned driver (if available).
Samsara sends the request to the camera, which will return the video when it is online. The time it takes for a video retrieval can vary. For example, if both the camera and the vehicle gateway are connected, you may be able to retrieve video immediately. A Waiting on device status indicates the video upload is in progress. The status changes to Completed when the video uploads successfully.
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