Overview

If you are interested in using this integration, please reach out to your sales representative or contact sales@samsara.com. 

For hardware-free reefer monitoring and remote control, you can connect eligible Thermo King refrigeration systems to the Samsara dashboard via an API-based integration.

The integration includes the following features:

• Single platform for real-time visibility, cold-chain monitoring, and streamlined compliance
• Complete visibility and control over dry-van and reefer environments, load loss avoidance, and real-time alerts when temperatures go out of range
• View current and historical reefer data to streamline operations
• Set and monitor temperature alerts

This following features are available from the Samsara dashboard:

Product Availability 

• One-way Monitoring: General Availability in the US, Canada, Mexico. Early access in Europe.
• Two-way Remote Control: General Availability in the US, Canada, Mexico. Invite-only Beta in Europe.

System Requirements

• Thermo King:
  • Model year 2018 or newer Thermo King reefers (dealer-installed retrofit systems are available for older units)
  • Active Thermo King (TracKing) telematics subscription
• Samsara:
  • None

Deployment

1. Contact your Samsara sales representative to obtain a Thermo King API credentials application.

2. Send the completed application to tracking@thermoking.com. Thermo King will provide detailed instructions on how to set up a TracKing account.

3. After a TracKing account has been activated, send tracking@thermoking.com a list of reefer serial numbers that you want to add to the Samsara platform.

4. Activate the Thermo King application on the Samsara dashboard:

   1. Navigate to Settings > Apps > Available Apps and search for Thermo King.

   2. Install application by entering the credentials provided by Thermo King.
      Devices can take up to 30 minutes to initially update. If devices do not show up within an hour, contact Samsara support.

5. After the application is installed, navigate to the Thermo King application under Enabled Apps tab and select manage.

6. Select the reefer units you want to activate and then click Activate. Batch activation is also available to select multiple units at a time.

7. Navigate to the main Samsara dashboard to view your newly added reefers.

Support

Find documentation on reefer functionality at Reefer Integration.

If you experience issues with your TracKing Console, please contact Thermo King at tracking@thermoking.com. 
If you experience issues within the Samsara dashboard, please contact support@samsara.com.

Frequently Asked Questions

Does this require two separate subscriptions?
Yes, this integration requires customers to maintain two separate product subscriptions; one with Thermo King and another with Samsara.

At what frequency will my reefer data update on Samsara?
Thermo King sends data at different rates depending on the your TracKing subscription.

What if my Thermo King reefer does not have the required hardware?
Contact your local Thermo King dealer for information on hardware retrofits of existing systems.

Why can’t I find my reefer in the inactive section of the Thermo King application?
This error typically occurs when a reefer has not been added by Thermo King. If the reefer is active on TracKing and not on Samsara, contact Samsara support.