If you are interested in using this integration, contact your sales representative or email sales@samsara.com.
For hardware-free reefer monitoring and remote control, you can connect eligible Thermo King refrigeration systems to the Samsara dashboard via an API-based integration.
The integration includes the following features:
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Single platform for real-time visibility, cold-chain monitoring, and streamlined compliance
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Complete visibility and control over trailer and reefer environments, load loss avoidance, and real-time alerts when temperatures go out of range
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View current and historical reefer data to streamline operations
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Set and monitor temperature alerts
You can also view Pair and View Thermo King Reefer Data with Samsara AG/VG Data on a Single Asset within the Samsara Dashboard.
Note
Because Thermo King supports a lower location data upload frequency than Samsara Asset Gateways, this integration provides less granular location data in the Samsara dashboard. As such, this integration’s connected reefers do not support trips. Instead, this integration’s reefers support location check-ins similar to the functionality of an AG46 and AG51.
This following features are available from the Samsara dashboard:
|
Type |
Features |
|---|---|
|
Monitoring (one-way data integration) |
|
|
Remote Control (two-way data integration) |
NoteWhen two-way command functionality is enabled, commands executed on Samsara take a few minutes to execute on the reefer unit. |
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One-way Monitoring: General Availability in the US, Canada, Mexico. Early access in Europe.
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Two-way Remote Control: General Availability in the US, Canada, Mexico. Invite-only Beta in Europe.
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Thermo King:
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Model year 2018 or newer Thermo King reefers (dealer-installed retrofit systems are available for older units)
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Active Thermo King (TracKing) telematics subscription
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Samsara: None
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Contact your Samsara sales representative to obtain a Thermo King API credentials application.
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Send the completed application to tracking@thermoking.com. Thermo King will provide detailed instructions on how to set up a TracKing account.
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After a TracKing account has been activated, send tracking@thermoking.com a list of reefer serial numbers that you want to add to the Samsara platform.
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Update the External ID in your reefer settings:
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Login to the TracKing portal,
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Select the reefer you want to integrate with Samsara and then select reefer settings.
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In the reefer settings window, ensure the External ID field matches the Vehicle Name.
If the External ID is blank, copy and paste the Vehicle Name in this field.
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Activate the Thermo King application on the Samsara dashboard:
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Navigate to Settings > Apps > Available Apps and search for Thermo King.
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Install application by entering the credentials provided by Thermo King.
Devices can take up to 30 minutes to initially update. If devices do not show up within an hour, contact Samsara support.
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After the application is installed, navigate to the Thermo King application under the Enabled Apps tab and select manage.
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Select the reefer units you want to activate and then click Activate. Batch activation is also available to select multiple units at a time.
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Navigate to the Samsara dashboard to view your newly added reefers.
Pair and View Thermo King Reefer Data with Samsara AG/VG Data on a Single Asset within the Samsara Dashboard
You can see all your reefer data from Thermo King and Samsara hardware in one place in a single asset view on the Assets list (Overview ( ) > Assets). This enables you to view real-time location, trip history, and reefer insights such as temperature, fuel levels, and alarm codes in one place, which improves operational visibility.
To pair an asset gateway (AG) or vehicle gateway (VG) to a Thermo King API-enabled asset so it is viewable as a single asset on the Assets list, perform the following workflow:
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Access the reefer Thermo King API-enabled reefer asset through the TracKing app.
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Next to the active asset, select the three-dot menu.
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Click Pair with Asset.
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Select the correct AG or VG gateway you'd like to pair with the Thermo King API-enabled asset from the Pair with Asset prompt.
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Click Pair Asset to complete the pairing.
After pairing, a confirmation message displays confirming the Thermo King and AG/VG asset have successfully linked. Refresh your screen to see the updated, paired asset.
The Thermo King-only asset is now hidden from the Assets list view once paired, so only the paired asset will display going forward. Select the paired asset on the Assets list to view additional information such as real-time location data, trip history, reefer information, and other asset health data.
Additional reporting functionality for these paired reefers is also available on the Samsara dashboard in the dormancy reports, utilization reports, and detention reports.
You can also access the combined asset by clicking on it directly from the TracKing app.
If you need to unpair an AG/VG from a Thermo King API-enabled asset for any reason, perform the following workflow:
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Access the reefer Thermo King API-enabled reefer asset through the TracKing app.
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Next to the active asset, select the three-dot menu.
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Select Unpair Asset.
Once unpaired, a confirmation message displays, and when you refresh you screen, the once paired asset displays on the Assets list as the two original, separate assets (the Thermo King API-enabled only asset, and the AG or VG asset).
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Find documentation on reefer functionality at Reefer Integration.
If you experience issues with your TracKing Console, please contact Thermo King at tracking@thermoking.com.
If you experience issues within the Samsara dashboard, please contact support@samsara.com.
Does this require two separate subscriptions?
Yes, this integration requires customers to maintain two separate product subscriptions; one with Thermo King and another with Samsara.
At what frequency will my reefer data update on Samsara?
Thermo King sends data at different rates depending on the your TracKing subscription.
What if my Thermo King reefer does not have the required hardware?
Contact your local Thermo King dealer for information on hardware retrofits of existing systems.
Why can’t I find my reefer in the inactive section of the Thermo King application?
This error typically occurs when a reefer has not been added by Thermo King. If the reefer is active on TracKing and not on Samsara, contact Samsara support.
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