When reviewing the Camera Connector Device Health Report for device status, use the following table to understand connector health and address issues. The report calculates health based on connector recording uptime during the last 50 hours of drive time within the past 30 days. Each connector must be labeled with the correct attribute (Ignition On or Reverse Only) to ensure health is calculated properly.
Use the following table to review camera connector health statuses, understand what each status means, and follow troubleshooting steps when issues require action.
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
Connected |
The connector has at least 97% recording uptime over the past 50 hours of drive time. No action required. |
|
|
No Attribute Assigned |
Health cannot be calculated because no attribute is set. Assign |
|
|
Low Uptime / Short Signal Lock Intervals |
The connector recorded less than 97% uptime. Confirm installation quality: secure connections, use heat shrink, and maintain at least 18 inches of separation between power and RCA lines. |
|
|
No Signal Lock Detected |
No signal lock detected in the last 50 hours of drive time. Verify the third-party camera is powered, any installed monitor remains powered, and the RCA connection is secure. |
|
|
VG Connection Issues |
The connector is not communicating with the VG. Ensure both USB cables from the connector are fully plugged into the VG. |
|
|
Reverse Only on Non-J1939 Vehicle |
The connector installation could not be confidently assessed, but signal lock was detected. Health status remains unknown. |
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