When reviewing the Sensor Device Health tab in the Device Health Report, use the following table to understand sensor health and address issues. The report shows the health of all deployed Environmental Monitors (EMs), Cargo Monitors, and Door Monitors, based on battery level and connectivity.
Use the following table to review sensor health statuses, understand what each status means, and access troubleshooting steps when issues require action.
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
Connected |
The sensor is connected and transmitting data successfully. |
|
|
Low Sensor Battery |
The sensor battery level is low. To resolve, replace the sensor battery. |
|
|
Requires Investigation |
The sensor has been offline for 14 or more days after its last known healthy cellular signal and battery level. If the issue persists, contact Support for assistance. |
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