HW-SAT11 & ACC-SAT-ACBL
Satellite connectivity provides a critical solution for customers in remote locations lacking cellular connectivity and serves as a reliable backup for those requiring 100% connectivity. This is enabled through the integration of a third-party modem, connected to the Vehicle Gateway (VG) using the ACC-SAT-ACBL cable.
This guide provides detailed instructions for installing the product and ensuring optimal performance.
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Item |
Quantity |
Description |
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Satellite modem box |
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1 |
Satellite modem |
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1 |
(Rooftop installation, bottom mount) Threaded nut |
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1 |
(Rooftop installation, bottom mount) Slotted screw |
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1 |
(Rooftop installation, bottom mount) Rubber grommet |
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1 |
(Rooftop installation, bottom mount) Spiral sheath |
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Cable accessory bag |
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1 |
Modem-Gateway Adapter Cable |
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10 |
(Rooftop installation) Adhesive cable clips |
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1 |
(Rooftop installation) Hole grommet |
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1 |
(Rooftop installation) Heatshrink tube |
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3 |
Alcohol wipes |
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10 4 |
Cable ties (small) Cable ties (large) |
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Additional equipment that might be needed but is not provided |
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1 |
Heat source (lighter, heat gun, etc.) |
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1 |
Flush cutters |
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Begin installation of your VG per the installation guide that corresponds with your vehicle’s VG diagnostics cable.
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Pause the VG installation when you reach the step related to plugging in accessory devices.
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Proceed to review the Satellite Modem Location Options.
The modem’s adapter cable is 19.7ft (6m) in length, allowing for a wide variety of mounting locations.
Proper installation of your satellite modem is essential for optimal performance. The modem requires an unobstructed view of the sky and must be installed in a secure, well-planned location. Follow these guidelines for selecting the modem’s mounting location and routing its adapter cable.
Note
Do not secure the modem to the vehicle until after the modem’s connecting cable has been routed to ensure the mounting location is appropriate for the cable’s length.
Choose a rooftop location that observes the following recommendations, then route the modem adapter cable:
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Select a flat, ideally horizontal, position on the roof.
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The location must have a clear, unobstructed view of the sky and minimize the length of the cable routed externally.
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Avoid interference from metallic objects such as antennas, racks, or other roof-mounted accessories.
Proper cable routing is critical for a secure and efficient modem installation. The modem’s adapter cable must exit the vehicle and connect to the Vehicle Gateway (VG) without interference or damage. Route the cable based on one of the following methods:
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Position the USB end of the cable near the VG but do not plug it in.
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Route the modem connector end of the cable towards the intended panel opening, avoiding sharp edges, pinch points, airbags, and other hazards that could damage the cable.
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Pass the cable through the panel opening using a grommet.
If no opening exists, drill one using one of the following options:
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Bottom Mounting: To pass the cable through the panel directly below the modem, drill a 15mm (5/8”) hole directly below the modem’s mounting location. Proceed to securing the modem.
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Samsara-Supplied Grommet: To pass the cable through a panel opening using the Samsara-supplied grommet, drill a 23mm (15/16”) hole.
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Alternative Grommet: To pass the cable through a panel opening using a different grommet, drill a hole sized appropriately for the chosen grommet.
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Route the cable along the exterior of the vehicle to the modem’s mounting location, avoiding sharp edges, pinch points, and high-wind exposure areas.
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Secure the cable with the supplied cable ties and adhesive-backed mounts:
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Clean the mounting surface using the supplied alcohol wipes. Ensure it is dry before applying mounts.
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Position mounts no more than 15mm (~6”) apart. Apply pressure to each mount for at least 20 seconds to ensure good adhesion.
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Trim any excess cable tie material after securing.
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Attach the grommet securely to the panel opening to create a proper seal.
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Proceed to Secure and Connect the Modem.
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Position the USB end of the cable near the VG but do not plug it in.
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Route the modem connector end of the cable towards the intended door opening, avoiding sharp edges, pinch points, airbags, and other hazards.
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Pass the cable through the door opening and route it along the exterior of the vehicle to the modem’s mounting location.
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Secure the cable with the supplied cable ties and adhesive-backed mounts:
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Clean the mounting surface using the supplied alcohol wipes. Ensure it is dry before applying mounts.
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Position mounts no more than 15mm (~6”) apart. Apply pressure to each mount for at least 20 seconds to ensure good adhesion.
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Trim any excess cable tie material after securing.
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Secure the cable in the door opening using a seal (not provided).
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Proceed to Secure and Connect the Modem.
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Position the USB end of the cable near the VG but do not plug it in.
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Route the modem connector end of the cable towards the intended window opening, avoiding sharp edges, pinch points, airbags, and other hazards.
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Pass the cable through the window opening and along the exterior of the vehicle to the modem’s mounting location.
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Secure the cable with the supplied cable ties and adhesive-backed mounts:
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Clean the mounting surface using the supplied alcohol wipes. Ensure it is dry before applying mounts.
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Position mounts no more than 15mm (~6”) apart. Apply pressure to each mount for at least 20 seconds to ensure good adhesion.
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Trim any excess cable tie material after securing.
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Secure the cable in the window opening using an appropriate seal (not provided).
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Proceed to Secure and Connect the Modem.
If rooftop mounting is unsuitable or performance issues arise, choose a dashboard location that observes the following recommendations:
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Select a horizontal area on the dashboard with a clear view of the sky.
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Ensure the location does not block vents or air bags, interfere with vehicle controls, or obstruct the driver’s view.
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This location is suitable for most use cases and minimizes exposure to environmental factors.
Warning
Dashboard mounting in hot or sunny environments may negatively affect device longevity due to very high temperatures.
After you have chosen a suitable dashboard location, route the modem adapter cable:
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Position the USB end of the cable near the VG but do not plug it in.
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Ensure that sufficient length is allocated for the installation and satellite modem position.
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Route the modem connector end of the Modem-Gateway Adapter Cable towards the intended modem mounting location, avoiding sharp edges, pinch points, airbags, and other hazards that could damage the cable.
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Proceed to Secure and Connect the Modem.
This procedure describes how to connect and mount a modem securely within a vehicle. Proper installation ensures reliable satellite connectivity and minimizes the risk of damage to the modem or vehicle components.
Before you begin, ensure you have all required tools, including the modem, Modem-Gateway Adapter Cable, heatshrink tubing, and a heat source (lighter, hand torch, or heat gun). Work carefully to avoid damaging the cable or vehicle during installation.
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Prepare the modem.
Remove the serial number labels from the rear of the modem. Affix one label to the Vehicle Gateway (VG) for easy identification in the future.
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Follow the instructions in the printed installation pamphlet and use the hardware provided in the modem packaging to securely mount the modem using one of the following methods:
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Connect the adapter cable to the modem:
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Align the cable connector with the modem port and connect them securely.
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Secure the cable based on your modem mounting location, either internal or external:
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Internal mounting: Tighten the connection by hand (finger-tight). Avoid using a wrench or other tools, as this may damage the connector.
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External mounting:
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If the connection between the modem and the cable is outside the vehicle.
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Slide the included heatshrink tube over the cable connector on the adapter cable so that it sits behind the connector.
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Tighten the connection by hand (finger-tight). Avoid using a wrench or other tools, as this may damage the connector.
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Slide the heatshrink tube over the mated connector so that it is centered.
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Use a heat source, such as a lighter, hand torch, or heat gun, to carefully heat the tube along its entire length. Ensure the tube shrinks evenly and forms a tight seal.
Caution
Be cautious when using the heat source to avoid injury or overheating the cable. Apply heat evenly and avoid focusing on one spot for too long to prevent damage to the cable’s outer jacket.
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Secure any loose or excess cable to prevent it from becoming a hazard:
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Route the cable neatly along the vehicle’s interior panels or other fixed points.
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Use cable ties or clamps to fasten the cable securely in place.
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Connect the modem to the VG and confirm satellite connectivity:
If necessary, refer back to the VG setup instructions for troubleshooting or additional configuration steps.
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Plug the USB end of the adapter cable into the VG.
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Start the vehicle and wait for satellite connectivity to appear on the Samsara dashboard. This process should take no more than 5 minutes.
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If installing this product along with a Samsara Panic Button, review the installation instructions for the accessory.
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Replace any vehicle panels that were removed during the installation process. Ensure all panels are properly aligned and securely attached.
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Dispose of all packaging and waste properly to maintain a clean and safe work environment.
This installation guide contains typical information specific to products manufactured at the time of its publication. The contents of this guide do not constitute a warranty and are for reference only. Consult applicable local laws and ordinances to determine any installation restrictions. It is the installer’s responsibility to comply with all applicable laws and ordinances when installing this hardware.
Do not attempt to repair this product, use any third party replacement parts with this product, or otherwise modify this product except in accordance with product manuals or as otherwise instructed by Samsara. Failure to do so may cause property damage, lead to physical injury, or void your product warranty.
Any installation not in accordance with the instructions in the installation guide or otherwise in the Documentation or use of this product other than as described by the relevant IP rating or recommended operating instructions may result in unexpected downtime, system failure, physical injury, or property damage, including water damage. Failure to follow these directions could result in serious injury or death.
This hardware and any associated software may not be compatible with third party products and/or services and may interfere with the operations of or void warranties for such third party products and/or services.
Do not install hardware while the vehicle is unsecured or while the vehicle is turned on unless instructed to turn on the vehicle by the installation guide. Do not install or adjust hardware while driving or operating the vehicle. Do not install this hardware in a location that could interfere with the driver’s visibility or operation of vehicle controls or near airbag panels or within the working range of an airbag.
Do not install this hardware on or near flammable or otherwise hazardous materials. This hardware may burst if placed near flammable or other hazardous materials, creating a risk of fire, burn, shock, or other serious injury. This product includes capacitors, which may present a potential fire, explosion, electric shock, or burn hazard. Do not touch any capacitors within this hardware.
Hardware may sustain water damage if the seal is damaged. Do not use it if the seal appears damaged.
Failure to follow mounting instructions may create risk of physical injury or property damage from falling objects. If mounting the hardware to a building wall, check for wiring or plumbing before drilling any holes.
Keep this hardware between -40°C and 85°C (-40°F and 185°F). Failure to keep this hardware in the specified temperature range may result in safety risks.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device complies with ISED Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
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This symbol on the product(s) and / or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery, and recycling, please take this product(s) to designated collection points where it will be accepted free of charge. |
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