|
|
|
To allow for innovation and keep customer data safe and secure, Samsara updates its system requirements for the mobile apps as needed to maintain an excellent customer experience. Read on to learn about our support lifecycle policy and see which types of mobile devices and app versions have recently reached, or will soon reach, the end of support. When a device is no longer supported, the driver will not be able to log in to the Samsara Driver App. If you're using any of the devices or versions listed, upgrade to continue using Samsara mobile applications on Android and iOS without interruption.
The Samsara Mobile Device Support Policy applies to all Samsara applications: Samsara Driver App, Samsara Fleet App, Samsara Sites App, Samsara Agent, Samsara Launcher, and Samsara Remote Support.
Samsara will review and make annual updates to this policy going forward in accordance with Google and Apple’s operating system (OS) release timelines. The next update to this policy is planned for November 2025.
We take security seriously at Samsara. As part of our overall guidelines, we recommend only using our mobile apps on devices using OS versions actively supported by Google and Apple for security patches. Our policy is set up to align with their security practices.
|
Platform |
Samsara Policy |
Version Support |
Required Actions if Not Supported |
|---|---|---|---|
|
Android |
Any of the last four major Android OS versions |
Android 12 and above |
Confirm with your device manufacturer to see if your device model can support the right OS versions.
|
|
iOS |
Any of the last three major iOS versions |
iOS 16 and above |
Verify that your device model supports the right iPhone or iPad OS version:
|
At this time, device manufacturers generally support a new device for 3-6 years after release. Refer to the manufacturer’s documentation for further details.
Note
Samsung A7 lite is supported Android devices that observe the above version requirements.
To extend the longevity of support, you can upgrade the operating system to Android 14 which is fully supported until November 2026, as per our policy. Otherwise, if the OS isn't updated and remains on an earlier version, the devices will be minimally supported beginning November 8, 2024.
To ensure seamless functionality with our applications, we encourage you to consistently update your device to the latest available OS version.
|
Specification |
Value |
|---|---|
|
System memory |
4 GB RAM |
|
Storage |
2 GB (more may be needed for heavy use of photos) |
|
Processor (if optimizing for 2K video playback): |
Supports playback of 2k video, for example:
|
Users on devices that do not meet our preferred specifications will still be able to sign in to Samsara mobile applications if they are using Android 9 or later, or iOS 13 or later. If you manage devices using Samsara Mobile Experience Management, you will still be able to provision devices running these versions in the Samsara dashboard. However, users of these devices may not be able to:
-
Receive updated versions of the Samsara mobile applications
-
Use certain features, or may have a degraded experience
-
Receive troubleshooting support
Users on unsupported devices will not be able to sign in to Samsara mobile applications. In addition, Samsara Mobile Experience Management is not supported. Refer to the following list of unsupported devices:
-
Android devices using an OS version below 9
-
iOS devices using an OS version below 13
-
Chrome OS devices (Chromebooks, Chrome Tablets, Acer Chromebook Tab 10)
-
Windows Mobile OS
-
FireOS devices (Amazon Devices - e.g. Kindle Fire, Kindle Fire HDX)
-
Nextbook devices
-
Ematic devices
-
RCA devices
-
Garmin devices
Users of devices with these specifications will not be able to sign in to Samsara mobile applications. Additionally, you will not be able to manage devices with these specifications using Samsara Mobile Experience Management.
Below are the detailed timelines for Samsara device support policies based on Android and iOS versions. This timeline is subject to change and will be reviewed annually according to Google and Apple OS release schedules.
|
Android version |
June 21, 2024 - Nov 8, 2024 |
Nov 8, 2024 - Nov 2025 |
Nov 2025 - Nov 2026 |
Nov 2026 - Nov 2027 |
Nov 2027 - Nov 2028 |
Nov 2028 - Nov 2029 |
|---|---|---|---|---|---|---|
|
19 |
— |
— |
— |
— |
— |
Full |
|
18 |
— |
— |
— |
— |
Full |
Full |
|
17 |
— |
— |
— |
Full |
Full |
Full |
|
16 |
— |
— |
Full |
Full |
Full |
Full |
|
15 |
— |
Full |
Full |
Full |
Full |
Minimal |
|
14 |
Full |
Full |
Full |
Full |
Minimal |
Minimal |
|
13 |
Full |
Full |
Full |
Minimal |
Minimal |
Minimal |
|
12 |
Full |
Full |
Minimal |
Minimal |
Minimal |
Unsupported |
|
11 |
Full |
Minimal |
Minimal |
Minimal |
Unsupported |
Unsupported |
|
10 |
Minimal |
Minimal |
Minimal |
Unsupported |
Unsupported |
Unsupported |
|
9 |
Minimal |
Minimal |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
|
8.1 |
Minimal |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
|
Below 8.1 |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
|
iOS version |
June 21, 2024 - Nov 8, 2024 |
Nov 8, 2024 - Nov 2025 |
Nov 2025 - Nov 2026 |
Nov 2026 - Nov 2027 |
Nov 2027 - Nov 2028 |
Nov 2028 - Nov 2029 |
|---|---|---|---|---|---|---|
|
22 |
— |
— |
— |
— |
— |
Full |
|
21 |
— |
— |
— |
— |
Full |
Full |
|
20 |
— |
— |
— |
Full |
Full |
Full |
|
19 |
— |
— |
Full |
Full |
Full |
Minimal |
|
18 |
— |
Full |
Full |
Full |
Minimal |
Minimal |
|
17 |
Full |
Full |
Full |
Minimal |
Minimal |
Minimal |
|
16 |
Full |
Full |
Minimal |
Minimal |
Minimal |
Unsupported |
|
15 |
Full |
Minimal |
Minimal |
Minimal |
Unsupported |
Unsupported |
|
14 |
Minimal |
Minimal |
Minimal |
Unsupported |
Unsupported |
Unsupported |
|
13 |
Minimal |
Minimal |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
|
12 |
Minimal |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
|
Below 12.2 |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
Unsupported |
Samsara offers a Device Policy Report as a complementary tool to device policy enforcement, designed for fleet administrators. Through the Samsara dashboard, you can generate this report to view the policy status, support status, and scheduled support status of devices that have been logged into by drivers within the past 30 days. This report helps you proactively monitor and update any devices that are non-compliant with the support policy. You can use the report to perform the following tasks:
-
View a list of devices used by drivers over the past 30 days along with their support statuses.
-
Filter devices that have scheduled support changes.
-
Export the details as a comma-separated values (CSV) file for further analysis or record-keeping.
The report is available on the Samsara dashboard in Reports > Mobile Device Support. For each mobile device, you can view the following details:
|
Field |
Description |
|---|---|
|
Latest Driver |
Name of the driver that most recently used the Samsara Driver App. |
|
Device Name |
Name of the mobile device. |
|
OS |
Operating system version on the mobile device. |
|
Last Activity |
Date and time of the last reported activity on the device. |
|
Last Sign In |
Date and time that the driver last signed in to the Samsara Driver App. |
|
Support Status |
Full, Minimal, or Unsupported. |
|
Minimal Support Scheduled |
If known, this field displays the date when Samsara no longer provides full support for the OS version and the number of days leading up to this date. For more information, see Minimally Supported Devices. |
|
End of Support Scheduled |
If known, this field displays the date when Samsara no longer provides support for the OS version and the number of days leading up to this date. For details, see Unsupported Devices. |
Comments
0 comments
Article is closed for comments.