To accurately report and track Hours of Service (HoS) in accordance with Electronic Logging Device (ELD) regulations, you must sign in and select a vehicle before beginning your workday.
To sign in and associate yourself with a vehicle for ELD compliance, follow this workflow:
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Ensure the Samsara Driver App is installed on your device and that you have an active internet connection before signing in. If necessary, download the Samsara Driver App.
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Obtain your Fleet ID, username, and password from your fleet administrator. Store the information securely—you will need it each time you sign in.
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Open the Samsara Driver App on your device.
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Enter the Fleet ID, username, and password that you received from your fleet administrator.
Tap Sign In.
Fleet ID and username are case sensitive and must be entered exactly as they appear in your administrator's Samsara dashboard.
Note
If you forgot your password, you can Reset your Samsara Driver App Password. Your phone number must be associated with your driver account to receive the password reset message.
For other credential or connectivity issues while signing in, see Sign-In Issues.
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Select your vehicle from the list. If you are unsure which vehicle to select, contact your administrator.
For drivers in Canada, attempting to continue without selecting a vehicle will trigger a No Vehicle Selected alert.
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Confirm your vehicle selection.
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At the end of your shift, return to the Samsara Driver App and Sign Out.
The app will automatically apply any necessary updates when you sign-out. Review best practices for more information.
For drivers in Canada, the system enforces strict compliance with ELD regulations. If you begin driving without logging in, the Samsara Driver App will display a Sign in to vehicle alert, prompting you to stop and sign in before continuing.
To dismiss the alert and proceed:
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Stop the vehicle.
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Ensure Samsara Driver App is open on your device.
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Verify that your device is connected to the Vehicle Gateway hotspot.
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Tap OK on the prompt and continue to Driver Sign In.
If you are unable to sign into the Samsara Driver App, the issue typically falls into one of two categories: incorrect login credentials or internet connectivity problems. Use the steps below to troubleshoot sign-in issues:
If you see an Incorrect sign-in info error while signing into the Samsara Driver App, it can be caused by issues with input errors, typos, or password mismatch. Follow these steps to identify and resolve the issue:
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Verify credentials: Request a screenshot of the Samsara Driver App from your fleet administrator. It should show the Fleet ID and username. Confirm these values match exactly what you are typing. Both fields are case-sensitive.
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Rule out password entry issues: Disable password auto-fill, type the password manually, and avoid copy-pasting, which can add unwanted spaces before or after the password.
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Reset your password: If your credentials are correct and login still fails, you can reset your password.
Password reset is only available if your phone number is associated with your driver account.
If your phone number is not associated with your account, ask your fleet administrator to reset your password for you.
If you see a Connectivity Error while signing into the Samsara Driver App, it typically means the device is unable to connect to the internet.
Identify whether you are using third-party cellular plan or a Samsara Gateway Wi-Fi Hotspot, then follow the appropriate steps below:
If you are connected using a third-party cellular data plan, follow these troubleshooting steps:
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Confirm the device has an active connection: Open your mobile browser and do a Google search to confirm internet connectivity.
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Verify data coverage: Weak or no signal due to being outside the coverage area may prevent the app from connecting. Check that your device has data coverage by confirming the signal strength in your device wi-fi settings.
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Connect to a Samsara Gateway Wi-Fi Hotspot: If cellular data is unavailable or there is only a weak signal, connect to a hotspot, if one is available.
If you are connected using a Samsara Gateway Wi-Fi Hotspot, follow these troubleshooting steps:
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Confirm hotspot connectivity: In the device wi-fi settings, confirm that the device is connected to the hotspot.
If it is, close and restart the Samsara Driver App, then try signing in again.
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Forget the hotspot network and restart: Remove the hotspot network from the saved networks in your device wi-fi settings.
Then restart the device, re-connect to the hotspot, and try signing in to the Samsara Driver App again.
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