[en] The Camera Health report (Reports ( 
) > Devices > Camera Health) enables you to quickly gauge the health of your dash cameras and camera connectors to determine when action is required. Each device listed in the Dash Cam report or Camera Connector report displays details of the health status and provides recommendations to remediate issues with the power or connectivity status.
[en] After you review the health details for a dash cam or camera connector, you can take additional response from the more actions menu (...) in the row of the device to Troubleshoot or to begin the process to Exchange Device.
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[en] The Dash Cam report and the Camera Connectors report displays dash cameras and camera connectors that have been connected at least once to a Vehicle Gateway (VG) within the past 30 days and up to 50 hours of drive time. To enhance page performance, data refreshes in the reports every 4-6 hours.
[en] To view the Camera Health reports, you must be a Full Admin or have a custom role with the Safety permission to view Camera Health.
[en] Select the Dash Cam report from the Camera Health report to display a circle chart of the device health status of all CM3x dash cameras and a detailed table of individual dash cams. Samsara measures camera health by analyzing the percentage of time the vehicle is on an active trip as compared to the time that the camera is successfully recording (uptime).
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[en] The Camera Status summary chart displays the distribution of healthy devices to devices that require attention. Select a health status data figure to narrow the scope of the device results.
[en] The table displays dash cam uptime in 5, 10-hour segments to visually represent device health. Hover over a 10-hour block to view additional details about the health state during that time.
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[en] Select a Health Status or Tag to narrow the scope of the devices that the report displays. The following table provides a breakdown of health statuses and recommended troubleshooting actions:
[en] Health Status |
[en] Issue and Recommended Action |
[en] Description |
|---|---|---|
[en] |
[en] No action required. |
[en] The dash cam is currently connected with an overall recording uptime at or greater than 97%. |
[en] The dash cam is currently connected and the uptime of 3 or more of the individual 10-hour segments is at or greater than 97%. | ||
[en] |
[en] Recording issue detected. Contact Support. |
[en] The dash cam is currently connected with an overall recording uptime of less than 97%. |
[en] The dash cam is currently connected and the uptime of 3 or more of the individual 10-hour segments is less than 97%. | ||
[en] Camera may be disconnected. Check cable. |
[en] The dash camera may be physically disconnected. Verify the installation of your dash cam. [en] If the issue persists, contact Support. |
|
[en] Too many camera reboots. Contact Support. |
[en] The dash cam is experiencing excessive reboots. Contact Support for assistance. |
|
[en] |
[en] No action required. |
[en] The VG has not detected the dash cam for at least 7 days. |
[en] The VG is online but not driving. | ||
[en] VG is disconnected. |
[en] After you install and enable functionality to assign settings and attributes to your camera connector, you can use the Camera Connector Health report to monitor the health of your devices. Samsara measures camera health by analyzing the percentage of time the vehicle is on an active trip as compared to the time that the camera is successfully recording (uptime). Expected uptime is based on the attribute (Reverse Only or Ignition On) that you assign when you enable functionality.
[en] Select the Camera Connector report from the Camera Health report to display a circle chart of the device health status of all camera connectors and a table of individual camera connectors and their respective health.
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[en] The Camera Connector Summary chart displays the distribution of healthy devices to devices that require attention. Select a health status data figure to narrow the scope of the device results.
[en] Select a Health Status or Tag to narrow the scope of the devices that the report displays. The following table provides a breakdown of health statuses and recommended troubleshooting actions:
[en] Health Status |
[en] Issue and Recommended Action |
[en] Attribute |
[en] Description |
|---|---|---|---|
[en] |
[en] No action required. |
[en] Reverse Only |
[en] Short intervals of signal lock during a trip. |
[en] Low uptime less than 97%. | |||
[en] |
[en] No action required. |
[en] Ignition On |
[en] Camera connector is currently connected with an overall recording uptime at or greater than 97%. |
[en] |
[en] Recording issues detected. Check installation. |
[en] Ignition On |
[en] Ensure:
|
[en] |
[en] No signal lock detected. Check connections. |
[en] Reverse Only or Ignition On |
[en] Ensure:
|
[en] |
[en] Connection issues between VG and Camera Connector. Check connections. |
[en] Reverse Only or Ignition On |
[en] Ensure:
|
[en] |
[en] Each camera connector must be labeled as either |
[en] N/A |
[en] Enable functionality for more information on camera connector settings and attributes. |
[en] For a comprehensive camera health report, you can also export the file for offline analysis or tracking purposes. To export, navigate to more actions (...) on the report and select the file type to download. You can also create a Create Custom Report or Create Scheduled Report. The Camera Health fields that pre-populate in the Custom Report include the device name, the camera status, and the last time and location the device and camera were connected.
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