You can view the health of unpowered Asset Gateways (AGs) in the Gateway Health Report of your Samsara dashboard. If the Gateway Health Report displays a
Needs Attention or
Requires Investigation status, the device is experiencing low battery conditions.
To replace the AG51 batteries, you will need the following items:
A Phillips head screwdriver
Three (3) AA Lithium Energizer batteries (available from any authorized battery retailer or purchase directly from the Samsara Webstore)
(Optional) Plastic pry tool or a suction cup
Review the following guidelines for battery replacement and follow all instructions in a safe area outside of any building or vehicle away from any combustible material:
With a Phillips screwdriver, remove the four screws on the back enclosure of the AG.
Use a plastic pry tool or a suction cup to aid in removal of the back enclosure. A metal tool can damage the seal.
Inspect the AG and ensure it does not show any evidence of water ingress, corrosion or physical damage. If the device indicates potential incidences of water ingress, corrosion, or physical damage, request or purchase a replacement device instead of proceeding with battery replacement.
Carefully remove the 3 AA batteries. Take care to not puncture, crush, or short circuit the battery during this process. Be sure to correctly position the battery. Find the positive and negative indicators inside the device and on the battery.
To maintain the expected maintenance interval, only use Energizer Ultimate Lithium AA batteries. Failure to use the recommended batteries may decrease battery life or cause undesired device operation.
After the battery is securely placed, return the plastic battery cover and align the rear indent. Apply ample pressure to the edges of the back panel to ensure the panel seal is set.
Hand tighten screws in a crisscross pattern to ensure a tight seal is maintained.
Dispose used batteries safely and in accordance with applicable laws.
Confirm the device check-in from the Samsara dashboard.
The AG51 will automatically check-in with the cloud. Connection can take up to 5 minutes.