End-of-Life (EOL) Policy and Products

No new firmware features, but will continue to support and fix current product features in the Samsara Cloud.

No net new sales or free trials will ship after EOS date.

Samsara may extend a last time-purchase option for existing customers (supply permitting).

Samsara will continue to support all products after EOS date until the EOST date provided a valid license contract is maintained continuously on the product.

If the discontinued product is not available for replacement or repair of an in-warranty return, Samsara may replace the discontinued product with comparable hardware at no additional cost and transfer the remaining license term from the replaced product to the replacement hardware.

For customers with active trials extending after EOS: Customers can choose to purchase the installed trial units. For the rest of the sales order, it is within the discretion of Samsara to fulfill with a comparable product.

If a comparable hardware replacement exists: If an upgrade from the comparable hardware replacement to a successor is requested, hardware purchase of the successor is required unless otherwise determined by Samsara.

If a comparable hardware replacement does not exist: You can renew licenses up to the EOST date.

EOST dates are subject to change. For announcement details, see Samsara EOL Products and Dates.

If there is no replacement option as described in the Samsara Terms of Service, all licenses exceeding the EOST date are eligible for a refund

Although legacy Samsara products typically can connect to our web-based software platform for the entire useful life of the product, following the EOST Date: