In order to streamline troubleshooting, superusers can log in as either internal or external users. As an internal user, a superuser can view the dashboard through the eyes of any user, therefore enabling quicker and more reliable troubleshooting of customer issues. As an external user, a superuser can log in as users in their organization, therefore enabling them to self-serve support and troubleshoot without having to contact support.
For security, Samsara tracks and limits activities during user impersonation:
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The Activity log tracks the acts of logging in and logging out as another user. However, all actions taken during user impersonation display as being performed by that user.
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All user impersonation sessions expire after 4 hours.
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A user can only log in as a user if they have access to do so over all domains. For example, if a you have access to log in as another user for a single tag, you cannot log in as any users who belong to any other tags. Similarly, you only have access to log in as another users for your.organization; you cannot log in as any users who belong to any other organizations.
In order to perform user impersonation, you must be a Full Admin or a custom role with the permission to Log in as Other Users. See Add a Custom Role for more information on custom roles. Use the following workflow to log in is another user:
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Navigate to Settings (
) > Users & Roles.
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Search or locate the user account to impersonate and select more actions (...) > Log in as User. Confirm the activity to impersonate the user.
While in user impersonation mode, the dashboard displays a purple banner with your log-in summary and status.
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Toggle between user impersonation modes from the purple banner to customize your experience:
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Read Only: you will be blocked from performing write actions
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Writes Enabled: any actions you take on behalf of this user cannot be undone
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(Optional) Select Share "View current page as" link from the purple banner to copy the current link address to your clipboard to share with another user.
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End session from the purple banner to terminate the impersonation.
Comments
1 comment
This article does not address an error that will not allow for me to log in as user for one particular person. I am Full Admin for the Entire Organization. He is Maintenance for the Entire Organization.
There should be no reason I cannot log in as that person.
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