Importing Vehicles from Ford Pro Intelligence (formerly Ford Commercial Solutions)

Note: If you are interested in using this feature, please reach out to your Samsara representative.

Samsara allows you to connect your new Ford vehicles with embedded telematics to the Samsara dashboard, with just a click of a button. Instead of installing a Samsara vehicle gateway, Samsara can pull data from the on-board embedded telematics.

Vehicle Eligibility:

US & Canada Only
Must have Ford Pro-embedded telematics:
- All 2020+ vehicles
- Select 2018-2019 vehicles with high trim packages.

Set-Up:

Step 1: Create an FCS/Ford Pro Intelligence Account

If you do not yet have access to Ford's Admin Console, please reach out to Ford customer support by email at FCS1@ford.com or by phone at 833-327-3673 (US).

You will need to provide the following information to Ford:

Telematics Service Provider (TSP): Samsara
Ford FIN (Fleet Identification Number)
Company
Address
City
State
Zip
Country
First Name
Last Name
Title
E-Mail Address
Phone

To complete the account set up:

Look for a welcome e-mail from fcs@emaillq-ford.com (you may want to check your spam in case it may have been sent there)
Click/ Select the link in the body of the e-mail to create a password
You will then be directed to your Fleet Account

If you cannot find this confirmation email, you can also navigate to http://fleetaccount.ford.com/ and select "Forgot Password?" to have another confirmation e-mail sent your way.

Step 2: Configure consent within the FCS/FordPro Intelligence Admin Console:

Select all Ford vehicles you would like to sync between Samsara and Ford, click Bulk Actions, and provide consent for Ford to share this information with Samsara.
- [Optional] To avoid needing to return to the FCS Admin Console for each new vehicle, you can provide "auto-consent" to Samsara.
Copy your FCS Admin Console UUID (you will need this for the next step).

ford1.5.png

Step 3: Add vehicles within the Samsara Dashboard:

Navigate to Settings > Apps.
Click on Ford and add your FCS Admin Console UUID
From the "Inactive" tab, select the vehicles you would like to activate within Samsara.
- Tip 1: Make sure that your vehicle has been keyed-on in the past 7 days otherwise enrollment will fail. If this is the case, then your vehicle will still show up in the "Inactive" category.
- Tip 2: After enrolling your vehicle, you'll need to key-on the vehicle in order to start seeing information populating in the Samsara dashboard. Otherwise, you will see a "Not Installed" banner.
Once activated, Samsara will be streaming in all information from Ford as it is available.

Enrollment States Explained

Eligible to activate	Description: No enrollment request has been submitted to the vehicle Remediation: Click "Activate" to trigger an enrollment request. The vehicle will process the enrollment request at next key-on.
Pending enrollment from Ford Data Services™	Description: An enrollment request was submitted to the vehicle. The vehicle will receive and process the request at next key-on. Remediation: Take your vehicle for a 5-minute drive in an area with adequate cellular signal. * Note: it may take up to 15 minutes for the vehicle to process the request and show up in the vehicle. * Note: enrollment requests expire after 7 days, so key-on your vehicle within 7 days of hitting the button. * Note: enrollment requests can only be processed for vehicles that have been keyed-on in the past 7 days, otherwise the request will automatically fail.
Pending unenrollment from Ford Data Services™	Description: An unenrollment request was submitted to the vehicle. The vehicle will receive and process the request at next key-on. Remediation: Take your vehicle for a 5-minute drive in an area with adequate cellular signal. After unenrollment request is processed, the vehicle will stop reporting data to Ford/Samsara.
Not eligible to activate	Description: The vehicle is not equipped with embedded telematics. Remediation: We recommend purchasing a Samsara VG hardware unit to plug into your vehicle.
Failed to enroll vehicle from Ford Data Services™	Description: The enrollment did not succeed. Remediation: Ensure that the vehicle's Customer Connectivity Settings (CCS) are enabled, and that the vehicle is in a location with adequate data coverage. Checking Connectivity Settings: Ignition On your Vehicle Press Settings Button on Touch Screen Press Ford Pass Connect Press Connectivity Settings, this will bring up the connectivity settings menu. Look for Vehicle Connectivity, Location, and Vehicle. Data & Remote Control and make sure all sliders are to the right. Make adjustments, if needed. After all steps are completed, turn off the vehicle. Retry Key-On: [Check that vehicle is off] On the Samsara dashboard, press "Retry" next to the target VIN to submit for re-enrollment. Ignition On your vehicle. Then, drive the vehicle around again.

FAQ:

Q: How do I add more vehicles into Samsara?
- Navigate to Samsara's dashboard >> Settings >> Apps >> Ford. Within the "Inactive" tab, you should be able to activate additional vehicles that should be added to your dashboard.
- If you are not seeing vehicles show up on this list, then navigate to your Ford portal and confirm that the VIN is listed in your Ford portal + you have provided consent to Samsara to ingest data for the given vehicle. (We recommend turning "Auto-Consent Settings" On.) If the vehicles are not listed in this portal, then reach out to the FCS team (fcs1@ford.com or 833-327-3673) to verify vehicle ownership.

Support & Issue Handling:

Vehicle Eligibility:

Set-Up:

Enrollment States Explained

FAQ:

Support & Issue Handling:

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Vehicle Eligibility:

Set-Up:

Enrollment States Explained

FAQ:

Support & Issue Handling:

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