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AGs Reporting as Unplugged

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Written by PM Team
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  1. Verify that the unit is physically plugged in.
    Screen_Shot_2020-04-24_at_11.18.15_AM.png

  2. Confirm that the unit has been installed correctly.
    Consult the installation guide that corresponds to the cable and ensure all steps have been followed correctly.CBL-AG-OPEN
    CBL-AG-APWR
    CBL-AG-A7WY

  3. Perform a reboot of the AG24.
    Unplug and plug the AG24 back in.

  4. Physically inspect the unit and cable for visible damage.
    Cases of heavy water ingress can be heard by physically shaking the unit.

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