AG41 Troubleshooting Guide

 Troubleshooting Your AG41

In the case that you need to troubleshoot your AG41, included below are some steps to take based on the behavior observed. 

Not Showing a Location/Stale Location 

1. Check on the physical installation. Is the cap secured?
2. Verify the battery status on the Samsara Cloud Dashboard.
3. Perform a hard reboot: remove and reapply asset gateway cap.
4. Contact support if your AG41 does not update with a location.

Check-in Rate is Incorrect/Not Checking In

1. Verify the check-in rate in the gateway settings.
2. Verify the battery status on the Samsara Cloud Dashboard.
3. Perform a hard reboot: remove and reapply asset gateway cap.
4. Contact support if your AG41 does not check-in.