If you receive a new gateway as a replacement for the same model, follow this workflow before driving the vehicle with the new gateway installed. If you receive a newer gateway model, refer to Replace a VG34 with a VG54.
Each VG is associated with a single vehicle and reports GPS, sensor, diagnostic, and dash cam data to the Samsara Dashboard. When you pair a new VG with the vehicle, Samsara migrates any historical readings from the old VG to the new VG.
Remove the faulty Samsara gateway from your vehicle, and install the replacement gateway in your vehicle. Do not drive the vehicle until you have completed all of the tasks below.
Activate the replacement gateway in your organization.
You can do this through cloud.samsara.com/activate or by going to Settings > Devices > Activate Devices.
In the Samsara Dashboard, go to Settings > Devices and find the replacement gateway that you just activated. On the right side of the table, select the more actions menu ( ... ), and then select Pair Gateway.
Link the name of the Vehicle that you have installed the replacement gateway in > Save.
This will remove the faulty gateway, but retain all data on the vehicle.
You can now drive the vehicle. All driving, GPS, diagnostics, and maintenance data from this point forward will be saved to that vehicle.
In the gateway list, there will now be a Vehicle name without a Gateway associated with it. As long as you complete this process before driving the vehicle with the new gateway, you can delete this vehicle by selecting the more actions menu ( ... ) > Settings > Delete Vehicle as there is no data associated with it.
Return the old hardware to Samsara if a return is authorized. For more information, see https://www.samsara.com/support/hardware-warranty.
If the faulty hardware is not eligible for return, dispose of it properly in accordance with your local recycling process. As the VGs contain lithium batteries, it is recommended to observe the local guidelines for battery and electronic waste disposal and take care when handling them. To find the right recycling guidelines for your area, consult your local Recycling Center.